SpectrumReviews of charterspectrum.com

I am with an other internet provider. Spectrum keeps sending these promotional mails to my community and it seems that they have better deals than the one I have been with AT.. However, Spectrum in the end would cost more that AT.. which I just found out after being on the phone with them for over an HR!!!! Sales assistant are available fast on the phone, but when you need to reach an assistant, that takes hours! They promote one price in the mail and online, then I received a bill before I set up my service with them for more than she stated on the phone. Then an other assistant confirmed to me that I actually would end up paying even more because there is a connection fee plus a technician fee. So my $55 monthly billing would be $117, then go down to $49.99 after the second month. I am looking to spend an extra $120 just to try to chase $5 less after two months. It is a rip off and I am still on the phone waiting after 50 minutes to make sure they will come and get the equipment the should not have sent to me ahead of time, because the technician would have brought it with him. The sales reps say something and the spectrum assistants say an other. I have never been so confused about a service they sell as an "easy set up" for the "fastest internet of this nation" with the "best prices". If you are with AT.. please make sure you check how much they will actually want to charge you total because the sales rep won't tell you about all the charges. SURPRISE!!!!

I really wish I could give 0 stars. I decided to give Spectrum internet a try since my own internet has been down for 6 days. I called on 12/11/22 and spoke with the sales rep Robert, I told him exactly what I was looking for since I work from home now and specificed that I only wanted internet. He told me that he could give me a great deal and that my payment would be $44.98 plus free streaming. I asked him if there were any other fees that were associated with getting set up and he said no. Thought that was the end until I received an email confirmation of my order and saw that he added services that I did not ask for. I called back and spoke to Todd and he told me that he needed to transfer me to Retention. I spoke to another rep named Eric and explained the situation to him once again and he apologized. Eric told me about the $19.99 set up fee for self-install and I informed him that Robert did not inform me of this and I specifically asked if there were any other fees. Eric once again apologized and changed my order. He did said that they could not honor the $44.98 price that Robert gave me because internet by itself was $49.99, I said fine. He told me that once I receive my 1st bill, I can call back and speak with Retention about having the $19.99 fee waived since I was not informed of the fee. My equipment came on 12/13/22 and when I went to set up/following the instructions, surprise surprise I had an issue. Called Spectrum again and the lady by the name of Elizabeth I believe said that she can have a tech come out the same day between 6pm to 7pm to assist because my wall outlets in my room were inactive. Time was 7:30pm and no tech. Called back again and spoke to Suzette, she informed me that somehow my name and address were inputted wrong and that the tech was delayed. By this time, I had had enough and told her to cancel the service and I will send the equipment back. She had to again transfer me to Retention and spoke to Sean. I told him to cancel my service and he apologized. He politely asked why and I told him everything that has occurred since 12/11/22. He understood my frustration and said that he would cancel right away and put the reason as poor customer service which is very accurate. I see why people complain against this company. You have sales reps 'promising' things knowing good and well they are lying just to make sales goals. Then you have ones that can't tell a name from an address? Are you serious? If I do decide to switch internet providers, Spectrum will not be a choice for me. Not after what I had to go through. If that is how they treat their customers, good luck to the ones who are still with them.

Horrible, Horrible, let me say it again - HORRIBLE. Lies for an entire year; was supposed to get Emergency Broadband Benefit, got approved TWICE & spectrum REFUSED TO APPLY IT TO MY BILL. I was lied to by every single person that I spoke with - on phone or in person, for over a year. They owe me about $600 for that. If you actually get through to a human (& they don't HANG UP ON YOU), consider yourself VERY LUCKY. If I could give them a negative, I would. Horrible company & we need to do away with these monopoly companies so that customer service matters again. I cannot wait until karma handles this company the way it has treated the people paying their salaries. I live in a rural area, but BELIEVE ME, I will be switching as soon as possible.

I have to watch ads about how they're the fastest, most reliable service, while I'm getting disconnected. For years we've been stuck because they have a monopoly in the area and we literally can't pick anyone else. Stay away from spectrum if you want reliability. I frequently wonder how they get away with it. They don't even provide the service half of the time...

I’ve always had a GREAT experience with spectrum UNTIL now! It’s terrible!! The internet is unreliable all day & night!

CHARTERSPECTRUM can't seem to keep the lights on after midnight...net is down regularly without notice.I pay for 72Mbps, but never approach that. I did get over 100Mbps once @ 0300hrs.for 30 min.I have, like all customers, a message app on the TV app, but CharterSpectrum has NEVER used it.I DO, however, see CharterSpectrum setups every night from over 600 miles away, including their printers! True, the service technicians at my house are professional,well trained & HORRIBLY underpaid.I can't get an answer to why TV guides are obviously in another nation, with grammar and spelling errors that would make a 3rd grader cringe! These probs are NOT rocket science, folks, so FIX IT! If you're going to hire folks in India & Malaysia because they're cheap, find people that apply who can actually read & write English TV guides! While you're at it, tell the dorks in engineering that those closed captions randomly popping up on TV & TV ads is NOY FUNNY! You're supposed to be number #2 in the cable game. Act like it!

Poor internet service. Always dropping below 100Mbps/40Mbps even though we pay for 1Gbps. Always excuses never fixing the problem.

This is the most ghetto call center I have ever heard of.. No one seems to care about anything when it comes to customer issues.. You can clearly tell this portion of the company is in a different part of the country more towards the South.. Forget the racist part this is the most uneducated and ghetto place to call and try to explain an issue.. Good luck if you guys take that journey..