SpectrumReviews of charterspectrum.com

I have been a Charter (Spectrum) customer for four years in ZIP code 91007, and every single month there are several nights where I have to worry about the internet suddenly going down after midnight. What finally pushed me over the edge was the period from 12/16 to 12/19, 2025 — for four consecutive nights, the internet went down like clockwork after 12:00 a.m. This is beyond unacceptable. Charter provides a modem that looks fancy, but it’s completely useless. I’ve already had it replaced twice, and it made no difference. The problem is clearly not the modem, but their infrastructure. Their network lines are obviously outdated and poorly maintained. This feels like old, deteriorating equipment being kept in service far beyond its lifespan. I have now terminated my service. Charter repeatedly tested my patience, and I’m done. No customer should have to live with this level of unreliability.

Spectrum is the worst, they offer you a deal Wi-Fi n house phone and it’s never a deal they just want to rip ppl off, they don’t never tell you the deals they can offer if you receive any assistance, they don’t ever tell you there’s programs that help pay your WiFi at a really low cost. Why? Bc they want to rip ppl off. Wi-Fi should never be over $40 not even $20! If you receive assistance I’m telling every one apply for spectrum internet assist. It’s a program where your bill is $79 will go too $17. They should never try to rip ppl off! By saying get a bundle, it’s not a bundle. They just want money money money. Apply for it and you’ll thank me later.

They overcharged my elderly Parents for years and I caught them. Then, they didn’t disconnect the internet that hadn’t been used in Months and continued to charge them. Scumbags… They continue to charge my elderly parents for internet they don’t have. I have now turned them into the BBB and the DOJ. Look at my review of them 2 months ago. They admitted that they have me on a recorded call requesting the internet be disconnected last September…, but they will credit ny Dad for 2 months… Instead, they charged them again. Spectrum should be investigated…

Spectrum Charter Co.: 9/02/25 is the WORST and just keeps going further down if that is at all possible. Their 411 service gives you a list of the stores you want but no address, You have to choose first then find out the address, and then you know you picked the wrong one; so you have to call back. But I won't do that just to get charged again. Spectrum/Charter Co continues to rip off their customers.

A one-star rating far exceeds what Spectrum deserves. They have the dumbest people in their retention department. I called on 8/07/25 to cancel my service because I switched to VZW internet service. The person with whom I spoke must have thought I was some idiot. She made all these false claims about 5G home internet and even denied Spectrum suffered any outages during last year's hurricanes (1-week outage). Spectrum/Charter will hire anyone; they have no standards and know nothing about customer service and treating customers with respect. Glad to finally see home 5G internet improving. Now the once only provider in my area - Spectrum - has some competition.

Spectrum is the WORST, do not use them, go to another TV provider. The customer service is the WORST experience I have EVER had. They are smartas* to people so I hope that SPECTRUM goes bankrupt sorry pieces of shi* are nothing other than money grabbers and LIES LIKE DOGS. I can't stand them. Go to other TV providers that actually care about there customers because SPECTRUM does not.

I would give a negative star if I could. I have been with spectrum mobile for couple of years. They say that the 4th line is free and I added the line now they start charging me. I talked to a representative few times. Those looters told me that it was never a promotion. This is ridiculous. I would recommend not to stick with this cheap customers service.

Spectrum internet is not all it says it is. It has gone out 3 time in the past 2 months they want to charge you for everything. If you are long time customer forget about getting the latest price deals. All I can say if I had a different choice I would not use them. I live in small Ohio town.