SpectrumReviews of charterspectrum.com

Out again today. This time for 12 hours. I run a business from home. Not so much though with theses clowns. Effing useless.

Booty! I'm paying for nothing, and all they do is come play with the wires without fixing it. It's obvious they're cutting corners. I've left this business several times. New customers get great service for a while. It's only good while you're considered "new". You're "new" business has an expiration date.

If I could give zero stars, I would. Never have I ever dealt with a business as poor as this one. Not only is their Internet service experiencing an outage more than it is working (regardless of weather conditions) but trying to contact the company to cancel service was a NIGHTMARE. I had been on the phone with them for over 40 minutes, mentioned 15 separate times I wanted to cancel my service and every single time they ignored my requests and continued to offer add on services, then would put me on hold when I declined said services. If there were no other Internet services that existed in this world and I had to choose between charter or living in the Stone Age I would choose the Stone Age every single time

If you have a choice of who to pick for an Internet service provider, choose the other vendor. Spectrum is horrible. I live in an apartment complex where they decided to use another vendor for Internet. So I had to cancel my service. Spectrum billed me for the entire month even though I got very little usage of the Internet for this particular cycle. They refuse to work with you on the billing. They give you a song and dance about how they don’t prorate your last payment. I have never had this experience with another provider charging you for service that you did not use. But here we are. Their service is expensive and not always reliable.

I have a mobile account with spectrum and back in nano my bill was $40.00. When February came my bill went up $10.00 so I blew it off thought I was late on my bill. Well now it is March and my bill is $50.00. So I called them and this is what they told me. Because I have only one line because it is only me I now get charge $50.00. If I had another line they would charge me $30.00. Talk about a rip off. I always knew that Spectrum was corrupted now I really know. I will be searching for an alternative solution. I am on a fixed income so every penny counts. There is nothing in this country that helps the people that are not wealthy. It is a shame.

Spectrum hid fees, refused to cancel my service when asked, and then billed us for an additional month and stated "we bill monthly, not by usage, so we cannot give a prorated refund. Terrible customer service, and they will never get my business again.

This company only survives through monopoly or loss leader tactics. One of the most evil companies on earth.

I hate spectrum they are not helpful. They’re not reasonable. They’re not anything they are thieves. If you ask me, I know I just paid them $188 and now I just paid them another 200 within a week in November I made three payments like why am I making three payments for one bill and one month anyway they’re really suck cause I need them for my phone and they won’t even let me upgrade when they told me I could upgrade anytime I wanted, but no, they lied. I have to pay a certain amount supposed to be no contract because I’m eligible for the low income Internet, but since my phone is tied to the TV, I can’t change to the low income and I am having the hardest time keeping my spectrum Internet on. I sent them a demand letter and they denied every demand. I ended up calling the lady horrible names and hung up on her. They suck suck suck suck suck ! Horrible experience can’t wait to get rid of them! They make me sick!