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CharityHost.org (charityhost.org) has 30 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Isaiah M.
The VPS is priced at $1.25/month, but there's an additional $0.53 management fee at checkout. That's 42% of the sales price!
Response from CharityHost.orgOct 26, 2025
The VPS has a 50% discount on the monthly price from $2.50/month to $1.25/month recurring as if that were not an unbelievably great price. The Administrative Fee is in the TOS agreement you agreed to by signing up. https://charityhost.org/tos
OurFreeSociety
I'm not giving this hoster a 1 star because I never used them, but I did have a negative interaction with pre-sales & they never even responded back to me after I left a message on their live chat. I had to reach out to them again. They say they don't man it 24/7 which is fine, but even the next day I didn't get a response. After reading why people gave them a 1 star, thank GAWD I had issues with them because they would have taken down my review site & my Truther site saying I'm not allowed to speak the Truth or post negative reviews about companies. That's what this world has come to people, the evils are STOPPING you from speaking your TRUTH, whatever that may be. Look up the Frankfurt school that came to the US in the 1930s and taught the kids not to say anything Truthful or negative. That turned into this whole PC BS and now everything online is censored by FB, TW, hosters, auto responder list companies, evil YT, you name it. Unless you have your own forum, you WILL be told what you can & can't say & I'm not talking about telling people to go kill someone innocent. They control the internet & all of these terrible companies support their evilness. THAT'S CALLED CENSORSHIP, and it's a form of SLAVERY & if you think that's all they do, then you are NOT awake! Back to this hoster - My experience with them is that they didn't understand my English. They couldn't even clearly answer my question about whether the stats I gave them with my current hoster match their tier 2 which is within my budget, but I needed to make sure everything I need they have on that tier. They were fixated on me not using their email server for emails & paying another company to do that. I know they can't guarantee it hits the inbox, but considering the guy seemed fixated on this at least 2-3 times, this had me concerned. I don't want to have to pay extra for an email server just to make sure my emails even get sent or arrive. They don't have a reseller package on their site, so I asked them if they have one. I told them my reseller account is only for me to divide up my sites & then he started talking about me not being able to bill my clients. sigh, so they have poor memories or they just don't read & understand what I said in the first place. That's a huge red flag for me. I also got irked that their signature was asking everyone to rate them here on TP when I haven't even used them yet. Well, that's why I'm here LOL becaue of that signature in their tickets. You should only ask customers who have used your service to rate you. I went to respond to their last email literally within 6 hours, & they had already closed it LOL My guess is that it was closed the minute he wrote his last response, & the fact that it doesn't re-open when I respond to it is also not good business practice IMO. Note: despite their response below making it seem like they are so mature, this company just accused me of being defamatory and I thank Trust Pilot for being smart enough to see it was nothing of the sort. This is where we are headed people. The evils who control our world don't allow us to speak not just the Truth, but our own opinions UNLESS everyone is given 5 stars and you speak only nice positive things (that's the new age cult) about them. It's disgusting to me that I can't even give a Truthful negative treview to a company without being lied about saying I'm defaming them. I lowered them down to 2 stars from 3 because of wasting my time & stressing me out. 07-29-25 - My 2nd update to my review - This company is now harassing me. I updated my review after the word "Note" to reflect the fact that they lied to Trust Pilot saying I was defamatory. After that update, do you know how many times they then responded to my review after their first response? Can you even take a guess? 12 TIMES!!!! That's how many emails I got. Now they are lying saying I said things I didn't. Implying I was nasty when I wasn't. I said to Andrew that he didn't undrestand. me WHICH IS THE TRUTH. The rest about defaming them is a LIE. The rest about me getting angry about their discount is a lie. It never happened. I have the exact text I wrote. They are LIARS. Then they lie & say I compared them to marxists & fascists LOL NOWHERE did I ever say such a thing. I told you, they don't understand ENGLISH & they clearly exagerate to try & make me out to be the problem. At this point this goes beyond not understanding English. Their solution to a negative review is to attack people (or me) online & make things worse than they already were. If they continue with this type of aggressive cyber stalking behavior, plus continue lying about what I said, this won't be my only review. I've now lowered them down to 1 review. They clearly have no work to do because they spent the last 2-3 days harassing me & lying about what I said in my verty short 5 emails & in this review.
Response from CharityHost.orgJul 17, 2025
Thank you for sharing your feedback—we know we can't meet everyone's expectations in every situation, but we truly respect our customers expressed opinions (whether true or not, it is the right to express opinions that we respect) and appreciate you taking the time to let us know your concerns. We respect your right to express your opinion, even though it does not fully reflect the facts of the interaction and this review is indeed a demeaning attack that is CLEARLY DEFAMATORY BECAUSE IT IS RIPE WITH FALSE STATEMENTS (whether stemming from your confusion and frustration of misunderstanding of the services expressed or not) AND MAKING REFERENCES COMPARING US TO MARXISTS IN AN ATTEMPT TO COMPARE US TO FASCISTS, and THAT IS DEFAMATION (that is, whether Trustpilot is permissive and allows defamation according to their auto-scanner, is another concern). Quote: "Frankfurt school that came to the US in the 1930s" Additionally, we are native English speakers, so your comment is incorrect. Your lack of discerning the difference between a tier 2 web hosting and any of the 4 VPS plans and this lack of understanding led you to confusion and improper aggressive communication with us while still not asking the right questions to get clarifications. We clearly understood the situation. However, we cannot say the same about your experience due to the obvious lack of understanding when we explained. We understand you rated us 3 star, then 2 star, then 1 star. It really shows lack of sensibility on what matters in reviews and mutual respectful communication between hosting provider and customer. The situation: we further extended you a discount for nonprofit status, and you then accused us of requesting nonprofit status verification, even though we waived that requirement for your nonprofits since we respect that your opinion is that nonprofits are what you called "evil" because they register with governments for that status. So we respected your opinion, we waived the requirement for the ongoing discount 50% to 75% discount (depending on the service and level) We would like to clarify that while you were not yet a customer (and still are not), our staff made every effort to answer your questions thoroughly, despite the complexity of your misunderstanding surrounding the differences between web hosting and VPS services and confusion there, we did not receive requests for further clarification from you. Furthermore, we explained we do not provide reseller accounts at this time and explained how the web hosting accounts already have user and web site isolation capabilities which is what you were seeking to use reseller accounts for. That was another point you confused. Also, we explained you can use the web host services for sending and receiving mail, we suggest that for optimal delivery you use a dedicated SMTP mail service because we do not guarantee deliver from web hosting accounts due to the shared IP nature of the service, although it is entirely optional to not use external dedicated SMTP services and use the web hosting SMTP services and IP addresses. You misunderstood and misconstrued this as well. We acknowledge that the conversation became tense, and after you communicated your decision not to continue with our services, we concluded the ticket accordingly. Closing the ticket does not prevent you from opening a new one, and you are always welcome to submit additional questions through our website. After all this effort to demean our organization and all our efforts to amend the situation, it is clear being 100% focused on berating, demeaning and discrediting for enjoyment and perhaps some self-gratification of destruction. You know what that is called? Cyber trolling, lying upon lying. Quote: "Now they are lying saying I said things I didn't. Implying I was nasty when I wasn't." We have evidence in the tickets. Anyhow, best of luck.
Michael
4days was given to take backup, but within 24 hours VPS was recreated and given a upgrade which doesn't needed. No patience from a host.
Response from CharityHost.orgMay 16, 2025
During a required host migration, we identified that your server had incorrect disk allocations, which posed a risk to the migration process. To ensure all VPS were properly configured and the migration could proceed smoothly, we had to take immediate action. Please note that maintaining secure backups of your server data is the customer’s responsibility unless a backup addon has been purchased. If you have any questions or need assistance with backup solutions in the future, our team is here to help.
Manuel M.
Me mandaron un mensaje ofreciéndome hacer una reseña honesta y a cambio me daban un año de servicio gratis. Acaban el mensaje diciendo que le mande el enlace con la reseña 5 estrellas. Eso no es una reseña honesta, aquí tenéis el resultado
Response from CharityHost.orgApr 27, 2025
Thank you for your feedback and for bringing this to our attention. We want to clarify that our intention was to encourage honest reviews in exchange for service credits, and we did not require or expect only 5-star ratings to honor those credits. We also were not initially aware that this practice was not permitted on Trustpilot, and we have since updated our approach to fully comply with their guidelines. We appreciate your input and are committed to transparency and fairness in all our customer interactions.
yoursunny
Despite the name, this hosting provider is not an actual charity, but is registered as a for-profit company.
Response from CharityHost.orgApr 26, 2025
Thank you for your feedback and for raising these important points. We want to clarify that while we provide deeply discounted services—often at cost or with up to 75% off—for nonprofits and charities, CharityHost.org is not itself a registered nonprofit organization. The decision not to pursue 501(c)(3) status is due to the significant regulatory, administrative, and financial requirements involved in the U.S., such as maintaining a board and ongoing compliance. For now, we operate as an LLC to focus our resources on supporting our customers and charitable initiatives as effectively as possible. We are committed to addressing all concerns respectfully and ethically. While we strive for transparency and continuous improvement, we recognize that no organization is perfect. We ask that discussions remain constructive; repeated negative or misleading reviews do not help foster a fair dialogue. We value honest feedback and are always open to addressing genuine concerns, but we encourage all participants to engage respectfully and avoid personal attacks or trolling, which undermine productive conversation. Thank you for your understanding.
I Leave R.
The team behind this company is only interested in doubling down on insisting that they are right, and that their customer base is wrong. They throw around names and demonstrate poor technical understanding of server and data management, as well as disregard the meaning of customer privacy and trust. Even if they provided perfect services, their behavior in response to customers justifiably speaking out about transgressions against them and unclear AUP/TOS terms makes this company a no-go for me, and hopefully for anyone else who comes across this review.
Response from CharityHost.orgApr 25, 2025
Thank you for sharing your thoughts. We take pride in providing quality services and responsive support to all our customers, and we believe our existing clients can attest to this commitment. We strive to maintain a respectful and constructive environment for everyone. While we welcome all feedback, we do not tolerate insults, personal attacks, or trolling, as these violate our Acceptable Use Policy. We ask that all interactions—public or private—remain professional and respectful. Thank you for your understanding.
BDspice
When i violate AUP the provider snoop my server and found it and suspend it. But AUP said it will give 48 hours warning to resolve. The provider didn't give me 48 hours warning but asking for 25$ for backup. When i post it on LET forum, people make him realize his mistake he unsuspend me and give me time to take backup. then its resolved by deleting all Violated data. Then after 2 weeks , all scenery changed when he ask me to comment on let forum about positive side of CH. Then i refused. and guess what? i am suspend forever. So stay away from such provider.
Response from CharityHost.orgApr 24, 2025
Thank you for your feedback. We take our Acceptable Use Policy (AUP) very seriously to ensure a safe and fair environment for all users. Repeated violations of our AUP, even on free FTP storage accounts, can unfortunately lead to account suspension and, in some cases, termination. We always encourage open and respectful communication. When customers reach out to us directly, we do our best to resolve issues amicably and with mutual respect. Our goal is always to find a fair solution whenever possible. However, we cannot tolerate personal attacks, insults, or attempts to defame our staff and organization—whether in private communications or public forums. Such behavior, alongside continued AUP violations, is a primary reason for account suspension or termination. We want to clarify that actions taken are based on policy violations and not on whether a customer shares the outcome or feedback online. In fact, we have previously waived administrative fees and reinstated accounts when customers have constructively engaged with us. We value all our customers and strive to treat everyone with respect. We ask for the same courtesy in return so we can work together to resolve any concerns. Thank you for your understanding.
Zach
CharityHost lied to TrustPilot and claimed my review is defamatory with many others to when 1 star reviews removed. Host is not honest and is willing to lie to look good. ——original review This host violates your privacy and uses their AUP to ban you if you say anything negative. Check online. Bad reviews on page 1 and even AI tells you the risks of using this host. This review is factual. Read their AUP, they will ban you for vocally sharing a bad experience and keep your money. This violates free speech rights.
Response from CharityHost.orgApr 24, 2025
Thank you for sharing your feedback. At CharityHost.org, we are committed to providing excellent customer service and building positive relationships with all of our clients. We value open and respectful communication, and we always strive to resolve any issues fairly and professionally. However, we must uphold our Acceptable Use Policies to ensure a safe and supportive environment for everyone. We cannot tolerate abusive behavior, threats, or public insults directed at our team or our company. Such actions undermine the trust and respect that are essential to a healthy customer-provider relationship. If you are seeking a hosting provider that aligns with your expectations, we encourage you to choose a company that best fits your needs. We wish you the best with your future endeavors and thank you for considering CharityHost.org.
