Chaparral MtrsprtsReviews of chapmoto.com

Horrible customer service. I ordered parts. My name was correct. My address was correct. They shipped them to someone else. Different name completely. I called to complain and the ***** laughed at me. She was supposedly the customer service manager. She couldn't have cared less and was as sarcastic and rude as she could be.

Ordered the Scorpion Exo R1 Air Helmet. They did not include the free dark smoke visor. I contacted customer service and they refused to send me the dark smoke visor. I sent them a photo of the lightly tinted visor which was included and offered to ship it to them. I got no response. Customer service is not responsive and now I have to spend another $50 for a dark smoke visor when it was supposed to me included. Very unhappy.

This site is a rip off. I ordered a helmet which was 74.97 ( order number 201599157 ) i noticed they put a $9.99 shipping charge. immediately I called them but they said its already been shipped and the call center person told me his manager can waive the shipping cost. I followed up almost three days and they denied my request and also to return the item i need to pay the shipping cost from my pocket.

Purchased some tires at chapmoto according to the information their website provided. Chapmoto states it’s a 80% dirt/20% street when I received the tire it says 90%dirt/10% street. This is not what was stated on the website. Called customer service and was on hold for 11 minutes and then was told they’d send me a paid return label to return it. (So far so good) however a $15.99 shipping charge would be taken out of the refund. I explained to them that their listing is wrong and I shouldn’t have to pay return ship since it’s their mistake. He said 80/20 was the suggested traction and offered nothing but an apology. I was going to buy the tire I needed from them that was even more expensive after I got my money back but now I’m stuck with this one. I asked to talk to his manager but he refused and said he’d tell me the same thing. I’ll still use this tire, but they lost any future business from me. I only used them because of a 5% coupon for my first order. Plenty of other online businesses to shop from.

I saw the bad reviews after I ordered, got a little worried, but they really came through. I know not everyone is gonna get the same experience but I think they deserve a good review for the service I got. I bought Michelin road 6's on here cheaper than revzilla, the shipping took about a week, some things took 2 weeks on backorder. Thought I got scammed, but I called and they explained everything, I'm pretty sure the number I called from their website went through to an actual store, not a call center. Some people on here said they got old tires, but I bought tires that were released last year so I can't speak on that. One final note, I mostly just buy my stuff in the winter/early spring to tinker around in the garage before season starts in Michigan, so whatever if things have to be on backorder or dropshipped, maybe take it into consideration when ordering from them, but I'm happy with the service and value.

Two sets of motorcycle tires were ordered due to a computer error. Two charges incurred. One set of tires was returned to Chaparral and they received the returned tires but refuse to return the money from the second charge.

I ordered a front and back tire for my bike over a week ago and paid of course at the time. I used the shipping address from the motorcycle shops address because I was out of town. I also had my address on there as my billing address. I finally had to summit a issue ticket which the next day I get a call from a rep there saying there is an issue with the shipping address. I was driving at the time of the call and asked the rep if he could look up on the internet to verify the address, but no he couldn't spend 30 seconds looking it up to see. WOW? Great customer service, right? NOT! Then I finally told him to send them to my address and said he would and they would be here in a few days. Also I should get a email showing my tracking info. Well, nothing happened. So I called on Friday trying to find out the status. I was on hold forever and finally they wanted me to leave a message. I did, and no one ever contacted me back. So late Friday night I found an email stating my order would be canceled if I didn't contact them within 24 hours! Because of shipping address issues?? I already contacted them on Friday! So at this point I am being charged storage fees at the motorcycle shop, because of time there! Still no tires! I just want my tires, so I can get my bike out of the shop and not pay any more storage fees! Terrible customer service!

ordered tires and tubes for my customer 3/15 its 3/21 no email confirmation im expecting tires at my door ,check website says its processing ,i then call after on hold 20 minutes some guy not very apologetic answers and says system update causing delay and i may receive one tire by today or tomorrow the other stuff he was blowin smoke as to when i asked for a manager said one will call me back.... ill never use them again now unless everything shows up tommorow,i promised customer his bike to be done today....beware about ordering here just saying