Chapin InternationalReviews of chapinmfg.com

Chapin model 63924 battery pack 4 gallon sprayer stoped working after very little use and since it is out of warranty the won’t have me with a new pump, I cleaned and rinsed it after each use. You would think that they would help with parts but they said it was out of warranty ☹️ A very disappointed ☹️

Order a sprayer part, they sent the wrong item…twice…I returned the item, and had all the tracking information…waited for a refund…and waited…for weeks…so I eventually called to check on my refund and I waited….and waited…on hold…on different days…and got bounced back and forth from customer service to accounting…accounting department doesn’t answer their phone…FINALLY had to get PayPal involved, and of course, they found in my favor because I return an item Chapin refused to refund me for…

I bought sprayer model 1380 a couple of years ago and the pump stopped working. The place I bought it from did not have the pump available. I contacted chapinmfg.com first, tried to use their chat, but their chat is not used or monitored. I just got a message saying they will contact me. I then called, waited on hold, and then was told the part number. I asked how to find the part number on their website, the person I spoke with checked and it was not on their website and transferred me to make the order over the phone. I told the person the part number and they could not find it and they asked me for the model number. They did not have the part available and offered to sell me the whole unit. I believe that their lack of service, and lack of having a part is deliberate on their part to force their customer to purchase a new item. I only use it to spray my garden, was tired of getting sprayers that did not last and paid extra to buy a well-made product. Very disappointed and I recommend finding a company that will stand behind their products and not just take advantage of you. The only difference between the unit I bought and the new ones is the hole size for the pump. Seems to be their way changing in order to force customer to buy new.

Replacement pump assembly for model 6300 Stainless steel sprayer. What a nightmare trying to get the warranty honored. They couldn’t find my order, couldn’t find my address or email. Said the 30 day warranty started the day they shipped not the week later I received the part. Tried to blame me for using chemicals and not lubricating the pump I used only 5 times! Horrible customer service.

I bought this sprayer a year ago, paid $30 for it,the most I've ever paid for a round up sprayer..& have regretted it almost from day one. it is the worst I've ever had & I've had a lot of them in 35 years of living in the country. the s[pray heads don't work right,it wont hold pressure, trying to change those spray head parts is a nightmare. I am ready to throw it away & get yet another cheap one, at least they work for a year or 2 which is more than I can say about this one..for all the good a review is going to do, looks like there are plenty of others before mine. A Very Dissatisfied Customer

Have been trying to order a replacement pump for over a week... Number 10 in que on the phone that never changes, and have sent multiple on-line Chats and they never respond via email as they state in the chat because everyone is busy. Either they have thousands of problems with their products, or there is only one employee answering Chats and the phone for less than 8 hours a day! The message says due to COVID! Get a grip - COVID is over!

I’ve bought in multiple pump sprayers and have had an issue with 12 of them. I was able to provide proof of purchase and everything else needed to submit a warranty request. They thought sending me O-rings would fix the issue for all of the faults in these pump up sprayer and we’re not able to provide replacements like the warranty states. Major waste of time and money. Nobody should be dealing with this company. They are not up to their own terms.

It's hard to take this company seriously when most aspects of it seem like a joke. The pay is laughable, even though you'll have to work long hours. Basically, most employees are overworked. Also, management will assign you tasks that weren't in the job description. Management support is also laughable because it's almost non-existent. I don't recommend working for this ridiculous company.