ChaosMakeupArtistReviews of chaosmakeup.com

Had to put one star to write a review I ordered almost $100 in product. However I never received it. I emailed because there is no contact number they responded saying it was delivered. I clearly sent the email because it wasn't delivered. I also checked with the post office before contacting them. They said file a claim with the post office asked if they had insurance on the package they said no they are not responsible for any of that or anything that wasn't delivered. And they don't send first class so no they are not responsible. I sent several messages and got nothing asked how we can resolve this issue and got nothing they stopped responding so I put a buyer beware post on their Facebook Facebook and they blocked me. They never offered to resend help with my order or refund me. Just ignored my emails. I recommend not doing business with this company.

One more bad review. I pre-ordered one of their beautiful eye shadow. The package was sent the 12nd November 2021 and came back to them without explanations, not even arrived in France. The tracking even said "arrived to destination" as it was normal. I verified my address few times to be sure. I tried to contact Chaos Makeup multiple time by instagram and emails. They answered some but without effective solutions. After few emails, they told me in the end of January they sent a 2nd package the 1st January. But no tracking number and when I ask for it, again, no answer. So the 14th February I used PayPal to solve the problem with every evidences I have. And this time, Chaos makeup answered REALLY quickly, less an hour later than proposed me a partial refund. I refused. I never had the package and had no proof they really send another because, surprise, they don't have a tracking for the tracking. They proposed me partial refund multiple times I refused. They told me they answered all my message, they can't do anything, they didn't have proof for the package even it was my fault because I didn't accepted the package. After 2 weeks, it was PayPal turn to resolved the problem and I win. Always use PayPal. I don't recommend this shop.

I cancelled order as per their terms and conditions. They never replied to any of my emails or refunded me. Deleted comments on Facebook where I asked how to contact them. They then dispatched my cancelled order a month later!! When I raised via PayPal they said they never got my emails despite the evidence I provided. They blamed USPS for chaos posting a month late which was not USPS fault. Do NOT order for them!

It has been about 3 months, still didnt receive my order. I placed it for a project i had, they didnt even bother contacting me in any form. Company is not trustworthy in any way. DO NOT ORDER HERE. Hope i warned other professionals on this platform...

Chaos Makeup This has to be the worst makeup company I have dealt with. My initial order took 3 months to arrive only to be sent the wrong item. They did offer a refund but I wanted what I had ordered. They then said I'd have to wait 3 weeks before it would be sent out. Excuse me......you messed up. You have my money. I should be a priority. I've left messages on Insta, messenger and email. They did reply to one email saying my item had been posted. I replied asking for a tracking number. No reply. This has been going on since Nov of last year. I finally emailed asking for my money back. Guess what....no reply. International girls never ever buy from this company. Once they have your money all care towards your order is gone. Very angry and frustrated in the whole ordeal.