Stephanie
Actions over very little words.
Long story shorter, I have been going to Mutts and pups for several months and even though they’re not very professional they did a pretty good job on my mini golden doodle that was until they cut her lashes and that was upsetting, but then I call to see if they have hair dye for pups that lasts only a week for Xmas instead of the hair dye that lasts until you cut the hair out. The man in charge said yes they do and to come in right then. I come in to get my pup with some green on her like the grinch for Christmas. And they Long story shorter, I have been going to Mutts And Pups Grooming LCC located in Brush, Colorado for several months and even though they’re not very professional they did a pretty good job on my mini golden doodle that was until they cut her lashes and that was upsetting, but then I call to see if they have hair dye for pups that lasts only a week for Xmas instead of the hair dye that lasts until you cut the hair out. The man in charge said yes they do and to come in right then. I come in to get my pup with some green on her like the grinch for Christmas. And they said it wouldn’t last that long maybe a week and they would wash it out and get her normal cut in a week. Well unfortunately that wasn’t true. Not only did the owner say 20$ for dye but they then tried to charge me 90$ for a trim they didn’t do and a wash I didn’t ask for. It was also the worst color job I’ve ever seen, literally spots on her everywhere. It looked terrible for a so called professional to do. I asked if they ran out of dye since there was spots missing. They replayed with no and it’s just on the places that will grow out faster. Not to mention they said they couldn’t get it in her eyes cut it was around her eyes looks like by accident also. I had to get going so I left and when I got home I noticed how even worse it actually was and I bite my tongue. That was until it didn’t wash out! I called mutts and putts and told them how I was upset with how bad of a job she did and how they were trying to charge me more tHan agreed and the color didn’t come out. Again they repliyed the hair to at grows slower didn’t get dyed. I again thought and then said it doesn’t make sense because this comes out in a week anyways you said. Both owners (groomer and receptionist) in charge had nothing really to say. I then asked why it didn’t come out and how were they going to be able to help me and my fur baby out to fix this mess they mase. Owners had nothing to say except for oh that’s weird the dye didnt come out, it should have and they would call me the next day with a time to come in with a plan. The next day they call me and say family emergency and can’t help me til after The new year and they would call me. I didn’t push and I agreed to wait until the beginning of the new year which was 5 more days away to have her come in. By January 3rd I heard nothing so I messaged wondering when they were going to help me fix her up and they said “you missed your appointment “ which was the day before but since they had family stuff come up I was being respectful and waiting for him to call me back as he said he would. It is now the 23rd of January and I have still yet to hear back from them after I’ve texted and called several times. Idk if they are even truly certified groomers to be honest they never got any paperwork about my dog and always were unprofessional, I will not return to that place and ever trust them to take care of my fur baby again!