CMR Chamaripa ShoesReviews of chamaripashoes.com

Response from CMR Chamaripa ShoesMay 22, 2024

Caro Bartolomeo, Ci scusiamo sinceramente per qualsiasi inconveniente che hai riscontrato. In Chamaripa, diamo priorità alla soddisfazione del cliente e qualsiasi cosa che non sia garantire che tu sia felice non è accettabile. Questo problema si è verificato a causa di un problema di indirizzo (L'indirizzo è un po' complicato e non molto chiaro, e la consegna Il corriere non ha molta familiarità con l'indirizzo e per garantire che non accada di nuovo, stiamo adottando le seguenti misure per migliorare: 1) Controllare e confermare l'indirizzo di spedizione con il cliente prima della spedizione, per assicurarsi che l'indirizzo di consegna sia corretto e completo. 2) Scegli un corriere migliore per far sì che l'ordine arrivi più velocemente e in modo più sicuro. 3) Prestare molta attenzione al tracciamento logistico, contattare la società di logistica per risolvere e informare il cliente per la prima volta una volta che il tracciamento mostra una situazione anomala. Ho applicato un codice sconto sul tuo prossimo ordine come gesto di gratitudine e di scuse. Apprezziamo molto la tua attività e speriamo che rimarrai un cliente stimato. Grazie per aver portato questo alla nostra attenzione. Ci aiuterà a migliorare le nostre operazioni e i nostri servizi. Se c'è qualcosa che posso fare per porre ulteriore rimedio a questa situazione, non esitate a contattarmi. Ti auguriamo tutto il meglio.

Response from CMR Chamaripa ShoesNov 9, 2023

Hi Dionne McLeod, Thanks for your feedback, and we are really sorry to hear that. We understand that it can be difficult to order the correct size the first time. You can return and exchange the shoes within 90 days if the shoes are in good condition. Let us know if there’s anything we can assist you with! Sincerely Chamaripa Team

Response from CMR Chamaripa ShoesAug 21, 2023

Hi Mike, Thanks for your feedback, and we are really sorry to hear that. We have warehouse in Germany and USA and China. We always ensure our shoes are in perfect situation. Thank you for your kind understanding. Our after-sale team is contacting you. We will keep updating with you. Deeply apologize again! Sincerely Chamaripa Team Best regards Chamaripa team.

Response from CMR Chamaripa ShoesAug 11, 2023

Hi Sir Thank you for the feedback, we are deeply sorry about your unhappy shopping experience. The customs is so strict that we were trying our best to pass the customs clearance. We really appreciate your cooporation with us, but both of us cannot control the consequence. We are still waiting for the customs. After we receive the shoes, we will start the refund process. We will keep updating with you. Deeply apologize again! Sincerely Chamaripa Team

Response from CMR Chamaripa ShoesJul 1, 2023

Hallo Saziye, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zum Einkaufserlebnis mitzuteilen. Es tut mir leid zu hören, dass Sie mit dem Kauf nicht zufrieden sind, da dadurch Zollgebühren anfallen. Wir haben Lager in den USA, Deutschland, und anderen Ländern. Die Bestellung wird aus welchem Land versandt, abhängig vom Zielland und dem Lagerbestand. Wir wählen die optimale Versandart für den Versand Ihrer Bestellung und stellen sicher, dass Sie die Schuhe schneller und sicherer erhalten. Einfuhrzölle können sich je nach den Zollbestimmungen des jeweiligen Landes ändern, was außerhalb unserer Kontrolle liegt. Viele Länder (wie die USA, die meisten EU-Länder und asiatische Länder) erheben keine Einfuhrzölle auf private Artikel unter einem bestimmten angegebenen Wert. Möglicherweise müssen Sie jedoch Steuern zahlen, wenn Ihre Bestellung in Ihrem Land ankommt. Es tut mir leid, dass Sie in diesem Fall Steuern zahlen müssen. Der Bestellwert versteht sich inklusive Versand, jedoch ohne Steuern. Wir würden uns über Ihr freundliches Verständnis in dieser Angelegenheit sehr freuen. Wenn Sie wissen möchten, ob beim Versand von Bestellungen in Ihr Land Zollgebühren anfallen, wenden Sie sich bitte vor der Bestellung an unseren Kundenservice, um weitere Informationen zu erhalten. Aufgrund unserer Erfahrung werden wir unser Bestes tun, um Ihnen dabei zu helfen, zusätzliche Zahlungen zu vermeiden. Mit freundlichen Grüßen Chamaripa-Team ====================== Hi Saziye, Thanks for taking time to share your feedback about shopping experience, and I am sorry to hear that you are not satisfied with the purchase because it caused customs taxes. We have warehouse in United States , Germany ,and other countries, order will be shipped from which country will depends on the destination country and the inventory. We will choose the optimal shipping method to ship your order, make sure you will get the shoes sooner and safely. Import duties can change according to each country's customs regulations, which is out of our control. Many countries (like US, most of EU countries, Asian countries) do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when your order arrive in your country. If it happens, I am sorry that you will need to pay the taxes. The order amount is including shipping but not including taxes. Your kind understanding on this matter would be highly appreciated. If you want to know if it will cause customs taxes when orders ship to your country, please feel free to contact our customer service to get more information before ordering. We will try our best to help you to avoid any addtional payment based on our experience. Best regards Chamaripa team

Response from CMR Chamaripa ShoesJul 10, 2023

Hallo Giuseppe, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Bitte entschuldigen Sie zunächst die entstandenen Unannehmlichkeiten. Nach der Überprüfung wurde Ihre Bestellung in zwei Paketen separat versandt. Das erste Paket wurde mit der Sendungsverfolgungsnummer 00340434657211923712 verschickt und innerhalb von 8 Tagen geliefert. Wir haben Sie kontaktiert, um die Größe zu bestätigen, bevor wir das zweite Paar versenden, da Sie zum ersten Mal Schuhe bei uns bestellen. Wir möchten sicherstellen, dass das zweite Paar die richtige Größe hat. Der Versand verzögerte sich also. Nachdem wir die Größe bestätigt hatten, versendeten wir sofort das zweite Paar. Ihr Feedback ist uns sehr wichtig, wir werden unseren Service verbessern. Ich freue mich darauf, in Zukunft noch mehr Feedback von Ihnen zu hören. Mit freundlichen Grüßen Chamaripa-Team ================= Hallo Giuseppe, Thanks for taking time to share your feedback with us. First of all, please accept our apology for the inconvenience caused. After checking , your order was shipped separately by 2 packages, the first one was shipped with tracking number 00340434657211923712 and it was delivered in 8 days. We contacted you to confirm the size before we send the second pair because it is your first time to order shoes from us, we would like to make sure the second pair is correct size. So the shipment was delayed. After we confirmed the size , we shipped the second pair immdiately. Your feedback is really important for us, we will improve our service. Looking forward to hearing more feedback from you in furture. Best regards Chamaripa team

Response from CMR Chamaripa ShoesJun 23, 2023

Hi Leo, Thanks for your feedback, and we are really sorry to hear that. Could you please provide more information like order number so that we can help you better ? You can also send email to [email protected] . We will give you a good solution after we know the details about your problem. Thanks. Best regards Chamaripa team. -------------------------- Hi Leo, We cannot find any order under your name or email address you provided. And the phone number is invalid. The order number you provided is not with your name, and the order was just delivered on 26 June, but you posted this review on 22 June. I have contacted the receiver Alex of this order, he said he is very happy with the shoes. Did you provide a wrong order number? I sent you email , could you please come back to us so that we can talk to firgure out what happended? I would like to talk with you if possible. You can call me by this number 001-888-665-8188 . Looking forward to your reply. Chamaripa team

Response from CMR Chamaripa ShoesMay 28, 2023

Ciao Hangel Etienne, Grazie per aver dedicato del tempo per condividere il tuo feedback. Offriamo solo un suggerimento che può aiutare a risolvere il problema in modo semplice. Perché molti clienti usano le solette per regolare la taglia quando le scarpe sono un po' più grandi. E di solito aiuta. Se non funziona per le tue scarpe, o non puoi accettarlo. Puoi restituire le scarpe per lo scambio. È un processo facile, non così difficile come pensavi. La tua gentile comprensione su questo argomento sarebbe molto apprezzata. Ti abbiamo inviato l'indirizzo di ritorno, faremo lo scambio quando riceveremo indietro le scarpe. Se hai ulteriori domande, puoi contattarci via e-mail o whatsapp in qualsiasi momento. Distinti saluti Squadra Chamaripa.