customer
They will not refund me for the shorts…
They will not refund me for the shorts I bought which look better online than they do in person. I didn’t even wear the shorts! Had to open a PayPal claim and now they state they can’t refund me unless I close my PayPal claim. Fraudulent return practices! Buyer beware!!!!
Response from Chalk LineJul 15, 2022
Thanks for the order, sorry you have had a negative experience. Please note once a case is open, it has to be refunded via Paypal and not Shopify, I believe the CS team was attempting to expedite your refund which is why they told you to close the case. Please see the Shopify Community link here which shows other brands and partners having issues with this as well - https://community.shopify.com/c/shopify-discussions/paypal-refund-problem/td-p/466986 The CS rep was simply requesting the case to be closed via Paypal in order to process the refund via Shopify. Either way management has now refunded this directly via the Case within Paypal. The claims that this is "fraudulent" is harsh and uncalled for as the link above shows that the refund can not be processed via Shopify once a case is open.



