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I purchased a CompTIA SecurityX (CASP+)…
I purchased a CompTIA SecurityX (CASP+) exam voucher from CertVouchers, and when I attempted to use it just two days later, it showed as already used. When I contacted them, instead of helping, they accused me of lying, claimed I must have shared the code, and refused a refund. They also demanded remote access to my computer via UltraViewer, a huge security red flag. They said the voucher was only valid if I booked immediately, despite their own email stating it was valid for 6 months. When I reached out to CompTIA, they confirmed they don’t support third-party voucher issues. I now have to pursue a refund through my payment provider. Avoid CertVouchers, extremely unprofessional, unreliable, and potentially fraudulent.
Response from CertVouchers.comDec 10, 2025
Thank you for taking the time to share your feedback. We take every review seriously, and we are genuinely sorry to hear about the experience you described. At the moment, you are the only customer who has left us a 1-star review, and we want to make sure your concerns are addressed properly. However, because no name, email address, order number, or voucher code was included, we are unable to locate any record of your order. Without this information, it is difficult for us to verify the situation, and in similar cases we often find that reviews come from competitors or individuals not associated with an actual purchase. That said, if you truly experienced an issue with any voucher provided by us, we absolutely want to assist you. Please reach out to us at [email protected] with your name, email, order ID, and voucher details so we can investigate and provide support. If it turns out that the problem is on our side, we will gladly issue a replacement voucher. Regarding refunds and returns: we normally cannot offer them because many customers contact us only after vouchers have expired. This is why we must follow a consistent policy for all buyers. About UltraViewer: we understand your concern. Some customers request remote assistance because they are unsure how to apply their voucher or reschedule exams. UltraViewer is an official, legitimate remote-support tool that allows the user to see everything happening on their screen and end the session at any time. We only use it when a customer asks for help or when there is suspicion that a voucher may have already been used before reaching us, which unfortunately does happen. We do not accuse honest customers, and we do not want anyone to feel uncomfortable. Our sole intention is to ensure vouchers are applied correctly and to protect our clients from fraud. We apologize for any frustration you experienced. Please contact us directly so we can look into your case properly and help resolve it. Thank you.