Pearson VUEReviews of certiport.pearsonvue.com

I am writing to express my deep dissatisfaction with Pearson VUE’s support regarding my PTE Academic exam scheduling. Due to medical issues, which were duly proven by a medical certificate submitted on March 24th, 2026, the institution accepted my request and provided a voucher code for rescheduling. However, the code provided is returning an error and appears as invalid in the online booking system. I have been in daily contact with support via phone, email, and forms since last Friday, yet I only receive generic two-business-day deadlines that expire without any resolution. I must emphasize that my situation is extremely urgent, as I have strict deadlines for visa documentation and international course enrollment. I need an immediate solution, as I must schedule the exam this week to avoid missing my international deadlines. This technical failure with the voucher, combined with the support delay, is jeopardizing my entire international plan and the financial investments I have made. Therefore, I demand that Pearson provides a new valid voucher immediately or issues a full refund of the amount paid. My priority is a functional solution to ensure I do not miss my immigration and academic deadlines. Registration ID: 530616745 Name: Rafael Bichir Gomes de Lima Lourenço

I experienced technical problems during the exam and the technical support team was useless. First they told me to reach out to my teacher. What does the person who taught the course I took have to do with the Certiport app not working? The person I spoke to told me the problem was "my computer." OK, what aspect about my computer? They didn't ask a single question about my computer or attempt to diagnose the problem. I sat with chatgpt for 30 minutes and fixed the issue myself. I have never had such a terrible experience with a tech support team.

They have no customer service reps that can assist you during or even after you are attempting to check in for online exams and having technical issues. Ridiculous.

I wish I could give them negative starts. Pearson Vue's website is plagued by frequent maintenance downtime, making it impossible to schedule exams or access services when needed. Their customer service is unresponsive and unhelpful. The software and technology used are outdated and low-quality, with no support for Chrome OS users. To make matters worse, their management prioritizes new payments over existing customers, resulting in lost money and frustration. Until they address these issues, I'd advise against using their services.