Certifix Live ScanReviews of certifixlivescan.com

I had a great experience because Vincent kindly answered all of my questions.

I went in last week to get a livescan the very day when the company had a system update, and it turns out that there was a glitch in the update and my information was never submitted to the Department of Justice, along with countless other people's documentation. The worst part is that the company didn't even know about it until to day 6 days after I went in to get it done. How am I supposed to trust a company with my sensitive information, when they can't even keep track of operations in their own facilities? What if I hadn't called to check up on the status of my life scan, how long would it have taken them to find out? And it wasn't just the place I went to, it was numerous other locations that had the same issue, yet nobody knew about it. When i called, they said they "hoped" the tech team could fix everything by today, but that it's not a guarantee. Not impressed with this level of incompetence. Edit: I added a couple of stars onto their review because there was a mix up in communication. Turns out that my store was the only one affected, and it had nothing to do with a system update, but with the computer involved with the livescan process at the store. After I called, they immediately went to the store to replace the laptop and my livescan was sent to the DOJ the very day I re-did it, and passed within 24 hours of it being submitted. The company has been super responsive about the issue, and apologized for the inconvenience.