Certified Keto DietReviews of certifiedketodiet.com

Response from Certified Keto DietAug 29, 2025

Andre’s und Evelina, Vielen Dank für Ihre ausführliche Bewertung. Es tut uns leid zu hören, dass Sie eine negative Erfahrung gemacht haben und welche Bedenken Sie geäußert haben. Bitte seien Sie versichert, dass wir solche Angelegenheiten sehr ernst nehmen und Ihren Fall direkt überprüfen möchten, um zu verstehen, was passiert ist und sicherzustellen, dass er angemessen bearbeitet wird. Wir haben Ihnen über Trustpilot eine Anfrage gesendet, um Ihr Konto zu identifizieren. Falls Sie diese nicht sehen, kontaktieren Sie uns bitte unter [email protected], damit wir den Fall weiterverfolgen können. – Certified Keto Diet Team

Response from Certified Keto DietAug 10, 2025

Hej Helena. Vi beklagar verkligen att du känner så här om din upplevelse. Vi förstår fullständigt hur frustrerande det kan vara när saker inte går som förväntat, och vi vill försäkra dig om att vi är helt engagerade i att ge en positiv och transparent upplevelse för alla våra kunder. För att förtydliga, förutom 30-dagarsplaner är vår prenumerationstjänst utformad för att vara valfri med tydliga steg för avbokning när som helst, antingen via din personliga profil eller genom att kontakta vårt supportteam. Vi erbjuder ett tydligt och enkelt sätt att avboka din prenumeration, antingen via dina kontoinställningar eller genom att kontakta vårt supportteam. Om du har haft några problem ber vi uppriktigt om ursäkt för det och arbetar kontinuerligt med att förbättra användarupplevelsen. Om du vill ha hjälp med några problem hjälper vi dig gärna. Kontakta oss gärna på [email protected], så prioriterar vi att lösa detta åt dig.

Response from Certified Keto DietJul 31, 2025

Hello Annette, Thank you for your feedback, and we sincerely apologize for the ongoing charges despite your efforts to stop the payments. We understand how frustrating this must be, especially when you haven’t received the recipes or any content you were expecting. If you haven’t been able to cancel your subscription, we encourage you to reach out to our support team directly at [email protected], and we’ll be more than happy to help you resolve the issue and ensure no further payments are made. We truly apologize for any inconvenience caused, and we appreciate your patience as we work to correct this situation for you.

Response from Certified Keto DietJul 31, 2025

Ciao Niki, Grazie per aver condiviso la tua esperienza, e ci dispiace sentire della confusione riguardo agli addebiti. Comprendiamo perfettamente la tua frustrazione, e vogliamo risolvere questo problema il prima possibile. Per chiarire, le sottoscrizioni devono essere gestite direttamente tramite le impostazioni del tuo account personale, dove puoi anche annullarle facilmente. Controlla anche la tua posta elettronica, dove, dopo la registrazione iniziale, troverai l'email di conferma con le informazioni di accesso e acquisto. Se non sei riuscito a trovare questa opzione, ci scusiamo per la confusione e invitiamo a contattarci direttamente via [email protected]. Saremo felici di aiutarti a risolvere la situazione e garantire che non vengano effettuati ulteriori addebiti. Ci scusiamo ancora per gli inconvenienti e speriamo di poter risolvere rapidamente il tuo problema.

Response from Certified Keto DietJul 22, 2025

Hello Juan, We are truly sorry to hear about your frustration, and we deeply apologize for the confusion you’ve experienced regarding the cancellation process. This is certainly not the experience we want for our customers. To clarify, our cancellation process does ask a few questions regarding your progress and reminds you of what you’ve achieved, as well as what might be missed if you choose to cancel. We understand that this can feel cumbersome, but the option to manage your plan is always available. Our support team is also here to assist you via email whenever needed. We have already reached out to you via email to make this right, and we are committed to resolving this issue as quickly as possible.

Response from Certified Keto DietJul 11, 2025

Ciao Cleo, Ci scusiamo sinceramente per il disagio causato e comprendiamo quanto possa essere preoccupante dover affrontare addebiti imprevisti. Per chiarire, per abbonarsi o scegliere qualsiasi piano, incluso l'accesso di 30 giorni, è richiesta la conferma del cliente prima di procedere all'acquisto. In base al nome fornito, non abbiamo ancora identificato il tuo account, quindi al momento non siamo in grado di assisterti direttamente. Tuttavia, abbiamo richiesto i tuoi dati di contatto qui su Trustpilot per aiutarti a risolvere la situazione. In alternativa, puoi contattarci all'indirizzo [email protected] e menzionare Robert. Grazie per la pazienza e non vediamo l'ora di risolvere il problema.

Response from Certified Keto DietJun 28, 2025

Hola Paula. Lamentamos mucho que te sientas así y te pedimos disculpas por la frustración que has experimentado. Ofrecemos una forma clara y sencilla de cancelar tu suscripción, ya sea a través de la configuración de tu cuenta o contactando con nuestro equipo de soporte. Si tuviste alguna dificultad, te pedimos disculpas y trabajamos continuamente para mejorar la experiencia del usuario. Si necesitas ayuda con la cancelación o cualquier otro problema, estaremos encantados de ayudarte. No dudes en escribirnos a [email protected]; priorizaremos su resolución.

Response from Certified Keto DietJun 27, 2025

Hello Yoram! We are truly sorry to hear about the frustration you experienced. We completely understand how concerning it must be when your expectations are not met, and we sincerely apologize for the inconvenience. As for recurring charges, it seems the subscription wasn't cancelled therefore the recurring charges may have been occured. Our goal is to ensure that the cancellation process is as clear and seamless as possible. We sincerely apologize if there was an issue with this. To help us investigate further and assist you properly, we kindly ask that you to reach out to us directly at [email protected], we will prioritize your case and do everything we can to resolve any concerns.