Miruna M.
I had an extremely disappointing…
I had an extremely disappointing experience with this company. The program I subscribed to (Shopping list and base program) simply did not meet my specific needs and expectations, despite my best efforts to make it work. When I reached out to their customer support, I was met with a rigid and unhelpful refund policy that denied my request, even though I was still within the withdrawal period of 14 days as an EU citizen. While I understand the importance of reading the fine print and accepting the Terms of Service, it's highly frustrating that the company wouldn't consider my genuine dissatisfaction and circumstances. The lack of flexibility in their policy left me feeling trapped with a product that clearly wasn't suitable for my needs. I had hoped for a more customer-centric approach, one that values customer satisfaction and takes into account individual experiences. Unfortunately, this was not the case here. I would strongly advise potential customers to be very careful before committing to this company, as their lack of understanding and flexibility can result in a frustrating and unsatisfying experience.
Response from Certified Keto DietNov 6, 2023
Hello, thank you for your review. We really care about your opinion. We would like to remind you that if there is a feature, or a recipe, or anything that you are not happy with in our app, we encourage you to contact us first about fixing it. If you have any questions, we are always happy to help.




