No quiero sus servicios ,ni que me descuenten mas , necesito un telefono donde llamar y ojala dirreccion para presentar una demanda contra ustedes
Response from Certified Keto DietDec 16, 2024
Hola, Silvano. Lamentamos escuchar sobre tu frustración y realmente queremos ayudarte. Estaremos encantados de responder cualquier pregunta o inquietud que tengas por correo electrónico.
Por lo tanto, hemos identificado tu perfil y nuestro equipo ya se ha comunicado contigo para iniciar la conversación y resolver cualquier problema que puedas estar experimentando. Cuando tengas un momento, consulta nuestro mensaje: estamos aquí para ayudarte y solucionar las cosas.
AR
Adriana R.
HE INTENTADO INSESABLE VECES DE…
HE INTENTADO INSESABLE VECES DE CANCELAR SEGUN ELLOS INDICAN EN SUS POLITICAS ME URGE QUE ME CANCELEN ESE PLAN QUE NO USO NI USARE SON UNOS ESTAFADORES
Response from Certified Keto DietDec 12, 2024
Hola Adriana, lamentamos que hayas tenido que cancelar tu suscripción. Nos esforzamos por hacer que nuestro proceso de cancelación sea sencillo y fácil de usar.
En primer lugar, hemos identificado tu perfil y nuestro equipo ya se ha puesto en contacto contigo para confirmar la cancelación y darte otros detalles importantes para solucionar la situación.
Para mayor claridad, el servicio de suscripción siempre es opcional. Puedes recibir solo un programa de 30 días sin pagos recurrentes en el futuro o un programa basado en una suscripción, que se pueden cancelar en cualquier momento en tu cuenta de pérdida de peso o comunicándote con el servicio de asistencia por correo electrónico. Te pedimos disculpas si este proceso te resultó molesto. Nos esforzamos por brindarles a nuestros usuarios información clara y transparente para que puedan tomar decisiones conscientes en su camino hacia la salud con nosotros.
Cuando tengas un momento libre, revisa tu bandeja de entrada. :)
PG
Popescu G.
Big attention !!!!!
Big attention, when you chose to pay one month to test this service and they products they automatically they put you on payment other stuff . They are using hided taxes and they will charge money if you close your account. If you chose to tast for one month they put you on payment for one year . Big attention!!! What they are doing is fraud and force end consumers to pay more . Non transparent company with hided taxes .
Response from Certified Keto DietDec 11, 2024
Hello, George! We are very sorry to hear that you had such a frustrating experience. We appreciate your feedback and our priority is your satisfaction in the journey to a healthy you.
For clarity, subscription service is always optional, you can receive just a 30-day program without recurring payments in future or a program based on a subscription, which you can cancel any time in your weight loss account or by reaching out to support via email. Furthermore, any additional service offering is optional and each customer can choose a specific service based on their needs and goals. If a specific service is not necessary, any of these offers can be easily declined. We truly apologize if this may have caused any kind of misunderstanding or frustration.
To further investigate your situation and make things right for you, our team has reached out to you via email, please check the response! :)
IN
Ina
It’s a scam
It’s a scam! Don’t add your cards! Even after I “ended” the subscription, it still takes my money every month from 5 different accounts! I blocked them and every month they add another account to charge you. I had to terminate my card and order a new one, because of them! Don’t ever use this service! It’s a scam!
Response from Certified Keto DietDec 11, 2024
Hello Ina! Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the subscription renewal charge. If a cancellation was successfully processed, no further charges should have occurred, and we take this matter very seriously.
We're not able to identify your profile right away, therefore we would greatly appreciate it if you could provide us with your contact information via Trustpilot or email us directly at [email protected] so that we can promptly investigate and resolve this for you. Mention Robert from our Customer Success team in your email, and we will prioritize your request.
For clarity, subscription service is always optional, you can receive just a 30-day program without recurring payments in future or a program based on a subscription, which you can cancel any time in your weight loss account or by reaching out to support via email. Furthermore, any additional service offering is optional and each customer can choose a specific service based on their needs and goals. If a specific service is not necessary, any of these offers can be easily declined. We truly apologize if this may have caused any kind of misunderstanding or frustration.
Thank you for your patience, and we look forward to assisting you further.
IL
Ilai
Pleaseeeee stop taking money from my…
Pleaseeeee stop taking money from my account
I try everything to stop it. But still you take mone. You are scamming me and stealing from me. I want a foon nummer to call and stop this shit. Angryyyyy
Response from Certified Keto DietDec 6, 2024
Hello, Ilai! We are very sorry to hear that you had such a frustrating experience regarding your subscription. If cancelation was done, no further charges should happen.
We have requested your contact information so we can investigate this matter. We take this matter seriously and look forward to receiving your information. You can also reach out to our team at [email protected]. Mention Robert from our Customer Success team in your email, and we will prioritize your request.
KK
Konstantina K.
I’m paying 1 year and I don’t know how…
I’m paying 1 year and I don’t know how to stop this !
Response from Certified Keto DietDec 2, 2024
Hello, Konstantina! We're sorry to hear about the challenges you've faced with canceling your subscription. We strive to make our cancellation process straightforward and user-friendly. We've identified your profile and our team reached out to you to make the situation right.
To clarify, Subscription service is always optional, you can receive just a 30-day program without recurring payments in future or a program based on a subscription, which you can cancel any time in your weight loss account or by reaching out to us in email for additional help and support.
Once you have a moment, please check the response! :)
HC
Héctor S.
HE TRATADO DE DARME DE BAJA DE LA…
HE TRATADO DE DARME DE BAJA DE LA SUSCRIPCION Y NO ME DAOPCIONES SON ESTAFADORES. INICIARE ACCIONES LEGALES POR PROPAGANDA ENGAÑOSA Y MULTIPLES REITERO SOBRE LA ESTAFA. ADEMAS POR CUERDA SEPARADA ENVIE A DEFENSORIA DEL CONSUMIDOR Y PROTECCION DE CLIENTES DADO QUE OPERAN CON POCO CRITERIOA DE VERACIDAD.
Response from Certified Keto DietNov 29, 2024
Hola, Héctor. Lamentamos mucho que hayas tenido una experiencia tan frustrante con tu suscripción. Hemos identificado tu perfil y nuestro equipo se ha puesto en contacto contigo para solucionar la situación.
Para aclarar, el servicio de suscripción siempre es opcional. Puedes recibir solo un programa de 30 días sin pagos recurrentes en el futuro o un programa basado en una suscripción, que puedes cancelar en cualquier momento en tu cuenta de pérdida de peso o comunicándote con nosotros por correo electrónico. Nos esforzamos por garantizar que los términos y condiciones de nuestro servicio de suscripción se presenten de la forma más clara y transparente posible. Te pedimos disculpas sinceras si hubo alguna confusión o falta de claridad en nuestra comunicación.
Una vez que tengas un momento, revisa tu correo electrónico.
SE
Sergey
Stay away from CertifiedKetoDiet
Stay away from CertifiedKetoDiet, they are definitely fraud!
I had a subscription. When I decided to unsubscribe, I got a link and finished process. And next month - no payment. Imagine my surprise, payments resumed after one month!
Well, will try to punish Nutrameg Latvia SIA in PTAC.
Response from Certified Keto DietNov 26, 2024
Hello Sergey! Thank you for bringing this to our attention. We are very sorry to hear that you had such a frustrating experience regarding an auto-renewal charge. If cancelation was done, no further charges should happen and so we have requested your contact information so we can investigate this matter.
We take this matter seriously and look forward to receiving your information. You can also reach out to our team at [email protected]. Mention Robert from our Customer Success team in your email, and we will prioritize your request.
