CerityWe bet we're a faster and more affordable workers' comp insurance provider. Backed by 100 years of experience. Sign up or switch in minutes! Expert assistance. 100 years of expertise. No waiting on documents. Intelligent pricing. 115+ industries & growing.
Cerity (cerity.com) has 136 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Aziz Ahmed Ahmed, A.
Tried speaking to customer service about an issue. Never got resolved
Response from CerityAug 28, 2023
Hi Aziz, on our end, your issue appears to have been resolved quickly. It looks like you contacted our after-hours answering service and our team took care of you the next day. If you need anything else, just let us know.
Rachel R.
Cerity is the worst insurance company I have worked with. It takes weeks to get a response from their agents and lots of effort to get or manage your policy. I only purchased workers' comp through QuickBooks and I wish I could go back in time and take it all back.
Response from CeritySep 19, 2022
Hi Rachel, thanks for letting us know you had some issues with our QuickBooks integration. We’ve looked into this and can confirm that we responded to all of your requests, most of the time within an hour. It appears some of our messages may have been picked up by your email filters. Be sure to add us to your email contacts to help prevent this. We value our QuickBooks customers and hope we can continue to serve you!
May G.
There's basically no information about...well...anything. I think this is a scam. Don't trust it.
Response from CeritySep 12, 2022
Hey May, we are definitely nothing remotely like a scam. We're backed by a 100+ year old workers' comp carrier with an "Excellent" rating by AMBest - the World's largest credit rating agency. It is true that our prices are so affordable that it can feel unreal. But we're real. And we have a great many happy small business customers that know it. If there is certain information you're looking for, our Learning Center on our website is pretty deep. Otherwise, just reach out!
Atanas Mitov US Janitorial O.
Cerity fixed all discrepancies. I am staying with them. Finally the right person picked up the phone, asked the right questions, listened and made sure his company kept me as a customer. "Cerity inaccurately bordering negligence read my final audit data from 6/28/2022 - payroll I submitted for $490 was entered as over $50,000. Cerity did not communicate upcoming charges of almost $1500 on a $600 annual premium paid in April 2022. Then it showed on my credit card. Needless to say 2 days later there is still no answer regardless if the 2 hours spent on the phone. So far very poor experience. I am looking forward to the outcome." Outcome was satisfactory. Overall - positive and will stay with them.
Response from CeritySep 9, 2022
We're really sorry to hear about this issue, but just checked with our customer service team and have learned that we just issued your refund. So, this should be taken care of now. Once again, apologies for the mistake. Please let us know if you have any other questions / concerns.
Steven
Bad UI, bad customer service, poor communication, and overall disorganized. They couldn't even change over to my new credit card correctly and ended up cancelling my account in their confusion. The cancellation caused me to have to find another provider and do a state-mandated audit. Big inconvenience for a payment processing error. Update - They just charged me a $200 fee. 3 months after erroneously cancelling my account. The cancellation email said they'd be sending over paperwork to fill out and they never did. So now they're charging me a fee for it, which they informed me in an email that they sent at 1am. Imagine filing a claim with a company this disorganized. They can't even execute billing or account cancellation correctly. Avoid at all costs.
Response from CeritySep 9, 2022
Hi Steven, we’re incredibly sorry this happened. There was a flaw in our system that charged both credit cards you had on file. We’ve since updated our billing portal to prevent this from occurring again and resolved your billing accordingly. Thank you for the feedback and best of luck on your business journey.
