Ceres GourmetReviews of ceresgourmet.com

Really dishonest marketing. Says you are getting snacks from around the world, but everything from my snack box was exclusively from Turkey. I contacted them about my disappointment but they didn’t respond.

Worst customer service I have ever experienced so far. And it was my first and last order. I ordered 3 international coffee's and they only sent one. They didn't even contact me to inform me of this. I had to contact them. Then they acted all surprised that it happened and continued to lie and try to manipulate me into buying more with a 15% discount off my next order which was never going to happen. You do not get a second chance to make a good first impression. What they are doing is fraud and illegal practices. Also reporting to BBB and FtC. Do better or you won't have future customers.There is more to this transaction. This is the condensed version.

I used to love the ceres organic cocoa fig bar, I would buy 10 at a time, but one batch fermented and the packaging blew up like a balloon. This happed several times. When I raised the issue with Ceres they would not accept responsibility or supply a replacement.

I ordered some international boxes for my niece and nephew for Christmas. My computer auto filled the address and (my mistake) pushed send before it double checked the address. I immediately (literally within minutes) asked if the address could be adjusted. I was told that it was already in process and nothing could be done without a return. It was sent to a former address we have no contact with anymore. Of course no one is going to return what appears to be a gift. We completely lost that money and ended up having to purchase another gift to replace it. Overall, I'm very disappointed. It's surprising that every other company I've ever used will adjust an address; especially if questioned within minutes of the order. It is bad business practices to not try to be accommodating to customers. The gift would have been a fun addition to the holiday but unfortunately we won't know and will not be using their services in the future.

Company never shipped my birthday gift order. Contacted on Instagram through email attempted phone call and received no response and no refund.

It’s been ten days and my order that was supposed to be received on Valentine’s Day hasn’t even shipped yet.