Cerebral TorqueReviews of cerebraltorque.com

Response from Cerebral TorqueJan 13, 2026

Hi Peggy, I'm so sorry about this delay. That's really frustrating, and I completely understand your disappointment. I checked your tracking, and it looks like something went wrong on UPS's end after we shipped your order on January 5th. It's now showing delivery for tomorrow (January 13th). That said, I wish we'd known sooner so we could've gotten a replacement out to you right away. If anything like this happens again, please don't hesitate to reach out. We respond within 24 hours and would be happy to make it right. Thank you for your patience, and again, I'm really sorry for the trouble.

Response from Cerebral TorqueMar 21, 2025

Thank you for your feedback, Virginia Parsons. We're sorry to hear about your experience. We'd like to clarify that the item you purchased was clearly marked as a pre-order product with an estimated shipping timeline. Upon your request, we immediately processed a full refund for your order. We pride ourselves on excellent customer service and making things right when issues arise. We understand your frustration with the wait time, but we believe in transparent communication about our pre-order items and work hard to fulfill all orders as quickly as possible. Cerebral Torque Support Team