CenterwellhomehealthReviews of centerwellhomehealth.com

The therapist was an aide not an actual physical therapist. She prodded me and tripped me (in the interest of safety) while walking. Hecercisrz were minimal and she came later than the time which was very inconvenient for and had said before. Each time was not good.

I have ordered on line three times. Every time I received items I didn't order and didn't get the items that I did. Last time I got charged for something that was supposed to be free. The package arrived, but someone stole it from my porch, they would not give me a refund. But stated that they would send it again and see if my copay will cover it. Never again.

I've done one and only one order. 2 weeks and no medication has arrived. The website is almost completely non-functional. Links lead to irrelevant pages or time out. Links to help don't work, nor do links to live chat. It's a fail in every category. I didn't bother trying to call because I'm sure that experience would a waste of time just like the website. Note that every review for Centerwell tells the same story.

Am a locally owned medical product supplier. Centerwell El Paso has not paid its bills in 8 months. Local administrators are sent the invoices and forward them to the corporate office. Local administrator do not pay the bills only forward the information. The are not allowed to provide me a name, telephone number or email address to the corporate accounts payable department. Tracking down someone to speak/email to is next to impossible. What does this imply about the operations?

Rolla, MO - WORST RUN & STAFFED HOME HEALTH AGENCY! You are better off being the therapist for your loved one who desperately needs essential therapy! (1) Advertise Speech/Swallow Therapist BUT they DO NOT have one! So if you need Speech Therapist use a different Home Health Agency! (2) They can’t figure out their schedules, patient load, travel time in advance to give you appointment times & dates and repeatedly, even when asked to NOT CALL after 6:30pm, call as late as 8-8:30pm to schedule therapy the next day with a 2 HOUR Window of when the will arrive - if you’re lucky! (3) employees untrained or unskilled and incompetent therapists who spend most of “their therapy time for patient” on the smallest “charting tablet” I have ever seen! Spending less than 15-20 minutes actually doing therapy exercises!!! That is NOT what Medicare deems as a therapy session! Therapists who don’t have the knowledge instructing patient how to do something (ie how to use an incentive spirometer) SMH! Therapist who comes to appointment for your life’s one so tied, exhausted and unprepared that they can’t figure out what to do or how to do it AND CAN NOT even manage or transfer client, relying on client family member to do their job! (4) Allowing Staff Therapist to tell client, as they are departing, that they will be discharged due to a normal appointment for their medical care, BUT will AUTOMATICALLY BE READMITTED after the appointment (ludicrous & totally without foundation) and that client will be contacted that day for scheduled therapy sessions AND NO ONE FOLLOWS THROUGH so client is left without therapy until their caretaker ends up calling, getting the run around, constantly interrupted before sentence is finished - CONSTANTLY- AND HUNG UP ON!!! — That’s really professional of a Company!! (5) Discharging client without paperwork, proper client records reporting, and without “AUTOMATICALLY RE-INSTATING THEM” as stated to client! (6) Does Not have adequate therapist staff for the numbers of clients they have accepted. (7) Client NEVER receives call or meets Therapy Supervisors. (8) Client went 2 weeks without therapist and never got an explanation or an apology. Centerwell was a nightmare!! DO NOT USE!! (9) Therapists complain about the distance they have to drive to client, stating that is why they spend less than 30 minutes on therapy! ?WTH?

Two 30 minute phone calls today - only to be told that I cannot order an override for my cancer meds today. i have to call back in 10 days, order May, once that is delivered, I can then call back and wait another hour on the phone for my June order. that will be three hours - sure with there was another option for this medication. Such poor service.

Center well health doesn't have enough employees for patients. Have used them in past but this time has been terrible

The scheduling coordinators and director at the Urbandale, IA location are horrible! They need some additional training in interpersonal skills, communication, professional conduct, and problem resolution. I'm trying to help my dependent and vulnerable parents navigate the numerous appointments and every time I've called with concerns or questions, they are reluctant to help and just say we'll make a note of it. They never call and confirm details with me even though I've asked them too since my parents have memory problems. They tell me to call them, so I do, but then I get rudely talked over. My mother fell twice and was left alone for over 45 minutes twice. I reported my concerns about the family member who did this, and they didn't report it to DHS nor offer hardly any assistance. The therapists have been great to my parents but the office workers make this stressful situation that I am new to even more unbearable.