CenterwellhomehealthReviews of centerwellhomehealth.com

Takes forever to refill a simple Rx. Tried website. Then automated phone system. Then agent. Over 30 mins AWFUL

I wish I had read the reviews before going to this place. I felt that the receptionist was unnecessarily curt when speaking to me. I was ignored by one who acted as if I was a bother. I needed to have an ultrasound and had to call the place that does the ultrasound myself after they did not do anything to facilitate the appointment. When I responded to a message they sent the day I made the appointment saying I needed to make one, to tell them I could give them the appointment date, the person in the Referral Department did not make a note of the date but said "we're good" in an off-putting manner.

Never use this agency. Their phone announcements promise everything while in reality they cannot offer half the services needed: My husband needs PT, and they don't offer it. He was prescribed speech therapy, and I had to fight with them to make it happen because they simply ignored doctor's orders. They claim he is diabetic (which he never was, and is not, and I have the lab numbers to prove it) - I guess just to send a nurse every day and check his blood sugar, completely unnecessarily, and to make extra money???? Assessment nurse promised to come back next day, and never did, did not even respond to multiple calls. Telephone service is totally rude and arrogant. Major bad experience.

Terrible customer support and service. Mail order for Rx was not processed until 12 days after Rx refill request. Have tried to pay the amount due online but website keeps stating cannot process payment. They have wasted my time.

Customer service is agonizingly slow- every call (4, so far) has taken anywhere from 35 minutes to an hour, and they offer zero resolutions, only empty apologies. A complete waste of time. Don’t bother asking for an escalation, no manager will call. You are lucky if you get any shipping or tracking notifications, and “fast” shipping is a lie. They are ALWAYS delayed, and even when they charge for expediting, delivery still takes 10 days. I currently have an order en route that is late! Going forward, I will pick up the medication myself, at a local pharmacy, even if I have to crawl there. Do not use this company to fulfill your prescriptions.

Jesus, the nurse who has assisted, has been amazing. Top notch. The company however, is awful. They do not return calls or assist with the medical concerns we hired them for. The only time we can get help is when Jesus is available, otherwise they either ignore us completely, or respond telling us to deal with it, basically. Would not recommend. Exceptionally poor customer service and they do not preform the job they are paid to do.

The Centerwell branch in Liverpool NY is awful. I had major abdominal surgery in October 2025 and my physical therapy was taken away weeks ago. The head of physical therapy said it was my insurance. When I reached out to AARP United Healthcare I was told it was not true and that a prior authorization was needed. Someone is lying to me. I called Centerwell back - spoke to them earlier today begging for a nurse to see me even though I already had a visit this week. I was having stomach pain and given that I still have an open surgical wound I thought that I should be seen. No nurse came. No call either. So when I reached out to them again this afternoon I wasn't given an answer as to why I wasn't called. About the physical therapy, I was told that it stopped and that I wasn't making any progress but that's not what I was told at first. Which is it? Stay far away from them if you can. I'm thinking about giving up on the nursing visits because these bastards don't know what they're doing. When this company was called Kindred some years ago, a relative told me that one of their nurses gave COVID to my elderly father. Edit 6/4/26 - I received a phone call from one of Centerwell's nurses, who I was expecting today. She was over 30 minutes late and I thought she called to explain her lateness. I was told by her over the phone that I was discharged. No written warning as required by LAW. I am currently undergoing treatment for a leg wound with Augmentin and I still have an open wound from my surgery of over 6 months ago. I will report them to Medicare. They claimed it was because I haven't seen my surgeon in awhile but I stopped seeing her because of a billing dispute with her hospital. This is so cruel and unfair. I want to speak with an attorney too. Stay away from these people.

My husband and I are rising above the challenges of navigating the healthcare system in the Gulf Coast, fueled by unwavering determination to find a solution that truly empowers us. After navigating complexities with Singing River and Memorial, our hopes were high that Dr. Sanford's exceptional care at Centerwell would mark a triumphant turning point. Though the staff's attitude didn't quite align with our expectations. Because of my husband's experience his 96-year-old aunt and I were especially eager for a positive experience. Despite Dr. Sanford's outstanding care, the staff's lack of compassion was disheartening. It took over a month to schedule an appointment for his aunt, and when we arrived 10 minutes late coming from Gautier to Biloxi, we were told to reschedule without any understanding. When I asked to speak to Dr. Sanford or his nurse Brittany, I was informed they were unavailable to speak to us and it was she who said we had to reschedule. If she instructs her staff to be the liason for her is very uncomfortable and hard to believe that a Doctor would do that. Instead someone else name Ann was sent to address our concerns, but her tone was dismissive. Another woman behind the desk interjected into the conversation with an disrespectful and unacceptable attitude towards my husband. Given these challenges, Centerwell lost three patients and we will not recommend that facilty.