Yvonne
Paid over $5K for cataract removal
Paid over $5K for cataract removal, first eye went well but with second eye the next week the laser machine was broken & surgeon did procedure manually. They did not inform before or after doing it manually. Upon picking up the patient from this second procedure I was told by the patient that the procedure was different as they "din't use the machine". I tried to call Center for Sight to inquire but was unable to get an answer for 10 days after having made numerous calls. Today I was told "when the machine breaks we give the patient the option of rescheduling or proceeding manually. The patient claims he wasn't given any options and wasn't told this. Even worse the billing department said there is no adjustment in price even though payment was for the laser machine.