Centara Hotels and ResortsReviews of centarahotelsresorts.com

Hotel theft At Centara Sonrisa Residences & Suites Sriracha, 800 USD and 45,000 RUB were stolen from a closed bag in the closet. Immediately after discovering the theft, we reported it to the reception. The hotel has never contacted us, apologised or offered any help. Every day we had to go to the reception and beg for updates. The police questioned the maid who entered the room and seized the things for examination. We conducted the whole process on our own - the hotel did not participate or support it in any way. Only on the last day before our departure, when we raised the issue of compensation ourselves, we were offered 5000 THB for the first time, and then in exchange for a document that covered the hotel and indicated that we "waive all claims". When we insisted on the correct wording ("partial payment of goodwill that does not remove responsibility"), the hotel refused to provide it and insisted on its favourable version. We were not offered even minimal care - such as a free drink, service or extension of stay for the duration of the investigation. I got the impression that the hotel was just waiting for our departure to silence the situation. We warn other guests: In case of theft, you will be completely ignored, pressured and tried to absolve yourself of responsibility. - translate into Thai

my ‘all-included’ stay there is awful. a lot of made up rules that aren’t listed. for instance, wife and me couldn’t visit the same restaurant separately, only as a group. or… at one restaurant u r allowed to choose 2 beer types, in another, u have to pay. a lot of unusual rules…. or… u can choose 3 flavors of ice cream out of 7. brand is the same, but other 4 flavors are for money. stupid general feeling is u kinda buy a freemium game with sophisticated rules

their support is unacceptable. it seems they don't read messages at all

We stayed at the Centara Grand in Krabi in December 2024. The property is a complete shambles. It may have looked great when built but it hasn't been decorated for years. If you have booked to stay I firmly suggest that you cancel or you will be very disappointed. The place is infested with rats. We saw 6 rats including one in our luxurious 5 star room! The staff are lovely the food is generally okay but there is absolutely no top level management. It is a disgrace they bill this as a luxury hotel is definitely is not. Maybe the management can contact me and offer a full refund.

This to not recommend property Centara Life Cha-am beach resort , The room looks old overall. The floor is uneven and makes you trip and hurt your feet. The bathroom is old. The towels look like they were thrown away and then used by customers. The staff were not informed that there were customers checking in. They hung up the room and tried to open the door even though there were customers staying there, which made me feel unsafe.

Centara Villas Phuket ist das schlechteste 4 Sterne Hotel auf Phuket. Es wäre eine wunderschöne Bungalow Anlage, wenn man sie über die Jahre auch gepflegt hätte. Die Bungalows sind so abgewrackt, daß sogar das Wasser aus den Fliesen im Bad kommt, wenn es regnet. Die Balkonpfeiler sind so marode, wenn man sich zu stark gegenlehnt, die Gefahr besteht in die Tiefe zu stürzen. Vorhänge dreckig und mit Löcher. Das Türschloss so alt, daß man Schwierigkeiten hat, diese abzuschließen. Nach Beschwerde wurde uns ein wunderschönes Zimmer versprochen, wie soll das gehen, wenn alle Bungalows so herunter gekommen sind. Für TUI war damit die Sache erledigt. Neues Zimmer und nun ist Ruhe. Keine Entschädigung für diese misslungene Unterkunft. Traurig. Sind das 6 Mal auf Phuket gewesen und jedes Hotel war traumhaft, sogar die 3 Sterne Hotels. Aber dieses ist keine 2 Sterne wert.