CPR Cell Phone RepairReviews of cellphonerepair.com

A few weeks ago, Cesarwent to considerable lengths to try to get my phone to work. He would not take anything for his trouble. Both he and Francisco, who gave me directions over the phone were very friendly, courteous, and helpful.

I found CPR Phone Repair through Zagg as they appear to be who you go to for local Zagg warranty repairs. Problem is the one I physically went to had their lights on but the inside looked as if they are packing up. Walls were bare with card board boxes laying around the store (What I could see through the glass). I called the number on door (VM), txted as they suggested for a “faster response”, and sent them an email. No response. I did the same for 2 other local locations with the same result. I decided to call CPR HQ also with negative results. Their social media seems normal but I’m starting to think they went out of business. If they haven’t now, with CS like this, they will soon.

Integrity! I thought I broke my screen and CPR found I just broke my screen protector. The store could have charged me $79 for a new screen and I would never had known the difference! Instead he told me the truth and told me to have a nice day! Tell your friends!

We brought in our iPad on 12/04/2023 for a messed up screen. They fixed it and it looked brand new by the end of the day. A few days later, we noticed a tiny crack on the screen protector and the iPad was lagging. We took off the screen protector and found that the crack was actually on the iPad screen itself. We went back to the store on Monday, but they refused to fix it under warranty, claiming it was from a drop. We asked if they inspect the entire iPad before returning it, but they don't have a checklist. The manager insisted on us paying for the repairs again, even though he fixed it himself and was training to know all the positions, a real tech didn't fix the device.

Very Rude, with a terrible attitude. He stated false claims on the info his receipt would contain. He was also not willing to work with a third party (a simple phone call) that I purchased Insurance through for repair reimbursement. I would give him ZERO stars if possible.

I took my phone to CPR Cell Phone Repair in Florence, Kentucky on 9/12/23, the day before I flew abroad. My screen was cracked and they were able to fix it within an hour. The phone worked up to about 24 hours, but then the screen went black with a fragmented blue line. I emailed them right away (no response) and called from Belgium because I was in a panic being in a foreign country with no phone. Luckily, my husband flew over a few days later and purchased me one. I needed it for business. The phone had been on me the entire time. I was in Delta One on the plane so no crowding there and my purse had a pocket slot for the phone which was in my lap the entire time or overhead bin with no other bags. There was no way I could've damaged that phone. I took it in to get it repaired under the warranty, but they said there was a surface fracture/crack along the side that looked like pressure had been applied. That invalidated the warranty. I received a lecture by the manager with an offer of reducing my cost by 30.00 to have a new screen put on. I had already paid 147.34 for a phone that worked less than 24 hours and they wanted me to pay another 100! He was a bit condescending and said these things just don't happen on their own. I left very unsettled. Another manager reached out named Brett from Texas to follow-up and was nice, but he could only offer the same deal. He said he would lose money and that I basically would've had to of damaged it. Now, I had this cell phone 3 years prior and never had an issue until I sent to get the screen fixed the first time. So, I highly doubt in 24hrs I would've damaged the new screen. They should of had a screen protector or offered one anyway. So, the manager Brett went on to say it's not like Gremlins got a hold of your phone and damaged it. Ok, this is someone who claims he's been doing customer service for 10 years and he speaks to me like this? Come on, lack of professionalism all around. As for the cost to him? Honestly, it will cost them more to lose not only my future business, but that of my family and friends and social media/business contacts. This should've been covered as a good faith gesture because in reality, it's highly unlikely someone would just have a new screen put on and damage it in less than 24 hours! I will continue to share my experience on every site possible in hopes they don't do this to anyone else. They made me feel like the person responsible and failed to take any possible blame. I received arrogance and condescending references from both. They said they would send me a picture after my phone was repaired to compare it with what I took in. Really? Well, they didn't. The workers, aside from the manager in Florence were nice and cordial, but he was an arrogant jerk about it and Brett in Texas, when I wouldn't take him up on his offer accused me of being condescending because I agreed to disagree. The worst company I've dealt with in my 59 years!

My phone was taken here for a new screen, after 2 days the entire screen came off, took it back only for the owner (who also owns a vape shop in Coleraine) told me he wasn't fixing it, I told him we don't like getting scammed only for him to laugh in my face, he also implied northern Irish ppl are stupid. Do not go here, they use cheap knock off screens. When I took the phone elsewhere they showed me the stamp on the screen which proved it was a cheap screen. Do not go here and do not go near their vape shop either as I sure u will be met with the same attitude

The store on Marshall Street in Syracuse, NY, is wonderful! I have gone there for iPads and laptops and they communicate well, are fast, affordable, and very fair!