CellcomReviews of cellcom.com

I have been with Cellcom for 13 years. They were the only company I was ever planning on going to maintain a relationship with but they haven't kept up with the demand of modern cellular services and it will be their downfall. When I upgraded to a smartphone I was using on average 4 gigabytes of data a month. suddenly one night (coincidentally a few hours before the end of my monthly billing cycle) my data shot up to 11 gigabytes used in one night. I literally doubled the amount of data I normally use in one month into one night and their technology wasn't smart enough to warn me or cutoff my data so I woke up the next morning to a massive fine for going over my data and they never credited my carryover of unused data from the past. I had concerns that someone was tampering with my phone and the only thing they could offer was pay the hefty fine and pay more for a "double data deal". I later had a customer service rep admit that they were experimenting with a Volte data service since they are running behind with cellphone technology and the customer had to pay for being the guinea pigs. My phone kept draining data and eventually it completely gave out on me. It turns out I had insurance on the phone guised as a "t3 service" so I was going to use it to get the iPhone SE since I will be in the service and really don't need a flashy new phone yet. When I went to the reseller's place of business they said I could either make a call and still pay $178 for an older model phone or just pay $35 and I would get the new iPhone 13. I was so happy I bought some Airpods not knowing it was a *3 YEAR CONTRACT* for a product I didn't come in for. I looked over the data and found both the "new" iPhone and Airpods were defective since day one. Luckily Apple is helping because I wasted my time trying to talk to Cellcom. NEVER AGAIN with these scam artists. Their only solution is pay more while so many other carriers have much better coverage and deals. Save yourself the time please.

Make sure you call Cellcom and increase your data or they will charge you $15 a gigabyte. I went over by 9G and they charged me $135. If I would have called to add data I would have been charged $15/3G! Completely dishonest!

Delayed receipt of texts, voicemail, and calls by as much as 3 days. Now happening almost every day, independent of phone location.. Very weak signal strength in my neighborhood. These Problems began almost immediately after subscribing, and have never been corrected. Unreliable service, should have never changed my carrier. They try to assign these many problems to the device, namely Apple, rather than investigate and correct. Biggest technological mistake of my life; should have never switched from Verizon, whom I had no issues with in 5+ years of service.

This really isn't a good company anymore. I've had both post paid and prepaid with them. They never upgrade their Network, State prepay data is at 3mbps. I rarely pull over 500kbps. Most Cellcom customers I talk to are jumping ship, they haven't stayed competitive with other providers data coverage in the area anymore. I get 38mbps with T-Mobile and over 50 with AT&T, and I'm way out in the country. This company just isn't worth it anymore. They are strictly profit not quality of service driven. I never see postings or news stories about them introducing better speeds or new Technology. It the same old towers that Verizon forced them to upgrade tens of years ago to maintain a roaming agreement or I'm sure 4glte wouldn't have happen either.

they kind of company that will milk you for money even after you were smart enough to get away from them. also they have a clear political bias which they show by presenting only fox news among their global news channels, no cnn, bbc etc. once you are done they claim you have equipment you never received and now need to pay for. and ofcourse there are no means to dispute them on this, their word against yours .... stay away