CellcomReviews of cellcom.com

Overpriced and non existent service outside of Wisconsin- Outside of their home area in Northeast Wisconsin, Cellcom has many data and service issues. After ten years of being a loyal customer, I got fed up and switched. They claim to have nation wide coverage. In reality, they don’t. They will tell you that the reason you’re having network data issues when you’re roaming is because you’re going over your data limit even though technically you have an unlimited plan. They will then upsell you coverage that basically you don’t need when you are back in their main area. When you call customer service with issues, they won’t call you back or will take weeks to respond. I routinely travel and have seen a huge decline in their service map coverage. Coupled with their decreasing customer service, I made the decision to leave. Now ironically they have a new policy (supposedly implemented only a few weeks ago) where they will not refund or prorate your unused service for the month. I’m out over a $100 dollars because of this new policy. Their unwillingness to refund customers their unused portion of service when switching to a new carrier is another reason to add to the long list of why you shouldn’t go with Cellcom. I believe that this company is completely out of options and is trying to suck everything they can off their customers before the ship goes down.

I went to the Cellcom store by Costco to pay off my IPad and remove it from my account because I’m wisely switching carriers. I received my next statement and they not only didn’t remove it they charged me for another month with their flex plan. They applied my money to the whole bill. When I called they said I can’t remove my iPad from the store, I have call and have it removed! Fortunately they reimbursed me for the flex payment but did not reimburse me for the $7.99 protection plan which should never had been on there because I was misled into believing my IPad was taken off my account.

Watch out they like to overcharge you for stuff that you're not using and they will not fix. They have no respect for their customers at all.

1/2 star if I could. New phones never work. Data is always over so you never actually get good internet over cellular. Drops calls constantly. WiFi calling doesn’t work. Called to ask 3 different times why and they had no clue. Garbage service.

I’ve had a line with them since 1994. Customer service is crap. Call with an issue issue and there’s nothing they can do about it. They try to talk over you so you can’t tell them why you need them to hear. A refer you to customer retention. Customer does nothing to rectify the problem, There’s nothing we can do…… He could care less about keeping it as a customer as long as they’re collecting your payment. To concern on three different occasions, and they still did the opposite of what I requested. Pretty much over the service. Like I said, they don’t care about anybody. I’ll be looking for a provider ASAP. Done being abused by Cellcom.

Cellcom is the WORST provider I have been with. The service on a good day is less than 2 bars with dial downs after so many hours. Dropped calls by the dozen. Their recommendation: 1) a new phone 2) a Samsung vs Motorola 3) a booster (at our expense) 4) come to the store to do your updates. Well, that means I need to come to the store to make calls, to Google anything, to retrieve emails, to send text messages.....etc! We signed with Spectrum just so we would have internet. This should be Cellcom's expense as they have provided NOTHING that they have promised. Am I angry? YES! This is the biggest waste of money in our budget.

paid for 100mb/s instead on internet speed check we get 0.2 mb/s

I bought a flip phone and in 2-3 weeks it failed to deliver, then the rep wanted me to buy a smart phone (aka, dumb phone) and now that phone has failed too. in which gone through 2 phones in a months' time due to poor quality and service. I'm going to tell them I'm done with crappy phones and service. planning to go to landline since you don't get dropped calls due to poor sim cards.