CEFCUReviews of cefcu.com

Their slogan is "not a bank, better" but they are actually worse. Why? 1. They share your personal data with other companies without your written approval so you receive a lot of junk mail because to opt out of this policy you have to physically go into a branch and sign a form so that they don't sell your data. They make it as difficult as possible to opt out of this horrendous policy. 2. They do a cash back dividend each year at Christmas. Sounds great right? Wrong, if you have money deposited with them you get almost nothing back. They only reward those who have large loans (mortgages) with them. 3. The interest rates are terrible to hold any money with them. Most banks have better savings/cd rates than this "credit union". Finally, they nickel and dime you with fees. Want to send a wire transfer internationally, $50. Cefcu is just terrible and should change their slogan to "We strive to be as bad as the worst bank you have dealt with"

I was overdrawn in my cefcu account and I owed ebay $15.90 ebay tried to collect the $15.90 but I'm overdrawn in my cefcu account so the money gets returned and I get charged $30 dollars. Ebay kept on doing it twice a day each time I get a $30 dollar overdraft fee. I call CEFCU on the phone who basically says there's nothing they can do about it because it's a debit card purchase. So I went into cefcu on north dirksen in Springfield Illinois someone at ebay got ahold of my account number so cefcu changed the account number so ebay would stop trying to run my card and stop the overdraft fee's almost $100 dollars just from ebay for $15.90 I was already overdrawn in my cefcu account had to pay 210 dollars just in overdraft fee's I'm on social security and have a payee I literally can't do anything on my cefcu account but rack up overdraft fee's cefcu changed my account number to stop ebay from giving me more overdraft fee's but I still had to pay all that back. I got paid with my new account number but the money wasn't in my account so I called CEFCU and talked to Emanuel and asked if it was in my old account he told me that first deposit would take a while call back in a hour or 2. Finally got the deposit then I call CEFCU to get the hold off my account but the rep says I can't do it I have to have my payee call in and get the hold off my account. They call get the hold off my account couple days ago by I get a letter from cefcu telling me they got a deposit for me with the wrong account information letter said to call the company and give them them the correct info or cefcu was going to charge me 10 dollars for each ach deposit they had to manually put in my account. I'm on social security and only get 541 dollars if my mom wasn't still around to help me out this would have left me homeless. I just think it's wrong to give me a new account number because of all of this but let the overdraft charges stick. It's just as easy to update with a whole new bank account this has been the crappiest experience with a institution that's supposed to be better than a bank

I have enjoyed this business. I have had very good experiences with banking and loans. I highly recommend them. The employees, especially the employees in the central Illinois location, have always been very helpful, nice and a pleasure to talk to and work with when needed. I like having a place I can trust when working with financial endeavors.