S.B
Warning: Withholding $13,000 Deposit on Cancelled Contract
On July 9, 2026, I signed a home re-pipe contract with Pink Flamingo Plumbing LLC and paid a $13,000 deposit. On July 13, 2026, I exercised my legal right to cancel the project. I called the company, but my call was not returned. I immediately sent a formal cancellation notice via email and text, followed by a formal pre-complaint notice via USPS Certified Mail the next day. No labor has been performed, no materials have been delivered, and no permits have been pulled for this project. Despite canceling within the legal window, the company has refused to communicate or return my $13,000 deposit. While their contract claims deposits are completely non-refundable, their document entirely omits the mandatory consumer protection disclosures next to the signature line required by the Oregon Home Solicitation Sales Act (ORS 83.730). Under ORS 83.730(4), this failure means my right to cancel remains open indefinitely and their "non-refundable" clause is void. I have filed a formal dispute with the Oregon Department of Justice Consumer Protection division and am initiating a dispute with the Oregon Construction Contractors Board (CCB). Protect yourself and verify their contract terms before signing anything or giving them a deposit.
Response from CCB Lookup OregonJul 25, 2026
Thank you for sharing your experience. We're sorry to hear about this situation — a $13,000 deposit dispute with no work performed is exactly the kind of risk CCB Lookup exists to help homeowners avoid. CCB Lookup is an independent license verification tool and not affiliated with Pink Flamingo Plumbing LLC or the Oregon CCB. We cannot intervene in disputes or contact contractors on behalf of users. That said, you're already taking the right steps. Filing with both the Oregon DOJ Consumer Protection division and the Oregon CCB is the correct path. The CCB has authority to investigate contractors and can act on complaints involving deposit disputes and contract violations. For other homeowners reading this: before signing any contract or paying a deposit, verify the contractor's CCB license, bond, and insurance at ccblookup.com — and always request a written contract that includes the mandatory consumer protection disclosures required under Oregon law. We hope your dispute is resolved quickly and in your favor.



