CBW Insurance Services - Commercial InsuranceReviews of cbwins.com

They need put more attention to what they do they do wrong certificate to me and I lost my $15.000 thousand dollars Job for Mont I can not write a positive review

I had a terrible experience dealing with Gustavo Galvez. I re-requested insurance certs for our mutual client, it was my mistake as I had already received the certificates. The way Gustavo handled it was very unprofessional. He called and angrily harassed my co-workers who are not involved at all. He then sent an angry, unprofessional email claiming to have called and faxed a ton of times, "I am trying very hard to keep calm as I type this email out. We've called, EMAILED, FAXED and called again MANY TIMES - come to find out you only work in the office 2 days a week - so maybe we should have a response today?" I did not re-reach out to his client until yesterday evening so I am unsure when he tried to call a ton other than this morning. When I asked that in the future Gustavo email me instead of yelling at my coworkers his email reply was even more unprofessional with lots of Cap-locks and even the happy admission of being unprofessional "Again...I agree with the unprofessional statement, you are very correct. You have my sincerest apologies, but I stand by the MANNER in which I did this because the GOAL was reached." I'm not sure how this man thinks as a professional insurance agent it is okay to act like this. Our mutual client emailed an apology on their agents behalf because they did not like the way Gustavo acted.