Taylor S.
Disappointed in company morals
I did not get to try the product I ordered because my dog passed away shortly after receiving it. I understand they have a 30 day policy for returns but I would have hoped that unexpected death would be an exception to the rule. The product is unopened. Disappointed in this company for not showing greater compassion in a tender situation.
Response from CBD Dog HealthFeb 18, 2026
We are truly so sorry for the loss of your dog. We understand how overwhelming that time can be, and we never want to add to that stress. While our refund policy allows 30 days from delivery, your order was placed in November 2025 and falls outside of that timeframe. That said, we do take feedback like yours seriously and will be reviewing this situation internally as we continue evaluating our policies. We genuinely appreciate you sharing your experience, and we are sending you our heartfelt condolences during this difficult time.




