Autumn C.
Cats didn't like, Staff had all sorts of excuses and requirements
First off, my 3 adult cats didn't like the cattasaurus cat caves. Even when I put their silvervine toys in them. So, before they got dirty or scratched up, I sacked them back up and placed them in a box so they would be ready to return. The information states 100% satisfaction, 100% refund. The SMALL print says the caves must be returned in their original sacks and box. The box had been destroyed by the shipper due to its' unweidy size. So I had the Postal store manufacture a new box. Second: The woman who responded to my request was polite, but asked if I would take a 40% refund and then give the 3 cat caves to a needy household. When I said no thank you, she then said that the warehouse would have to review photos I needed to take of the cat caves. THEN it was a 3 week gap until I reached out to them again. I got a label by return email. And a note to say that when the cat caves got back to the warehouse, they would have to be examined AGAIN by the warehouse team. NOW it's been another couple of months, no word, no refund. I contacted them today 6/2/25 requesting my refund immediately. I'll see what happens...