Diane M.
Great company, great customer service.
I ordered two of the large cat Caves thinking my 7-yr old cats would have the best time. Well, of course I was wrong, they were both afraid or indifferent to them. It certainly wasn't because there was anything wrong with the caves -- they are made very well, seem sturdy for even big cats, and the inside is big enough. Naturally I am disappointed, but they aren't cheap so I knew I'd probably try to return them but worried about going through a hassle. Not a problem with this company, they truly have exceptional customer service, the person I worked with, Deanno was delightful and so nice to talk with, we talked about different suggestions for me try to help the cats get accustomed to the caves but nothing made the little darlings want to play. It isn't unusual with these two, however, things I think they would have a ball with they totally ignore, so it definitely wasn't the fault of the toy or this cave. Deanno totally understood my situation, and longer story shortened, gave me a complete refund for both of the Caves, and told me to either donate them or give them to anyone who might want them. I was amazed! First because of this company's generosity, second, their kindness with no hassle about returning, and even more than that, their willingness to help make the situation perfect for me, not their company, but me, the customer! I'm not used to that in this new world of selfishness, thinking only about the mighty dollar, and salespeople who are like robots. I will never hesitate to order something from their company, Cattasaurus, plus big props to Deanno, their sales rep for going far over and beyond his job description.