castleflexx.comReviews of castleflexx.com

Too expense for what you get. False advertising. Would not recommend this product. Would like a refund .

Te castle flex is too heavy for me to use…i was unaware that when ordering great construction of the item though! Not for older Who have major back pain and also not for women whi are older and who have osteoarthritis.

This company has an essentially useless product and they lie about their refund policy and charge you extra $5 to be able to get a full refund and then they don't give you a full refund when when they email you and say they will. Then they just ignore your messages. Terrible product even worse customer service. Update to their response: not only is this patronizing and condescending, but it's factually incorrect. I am a veteran...a USMC combat veteran to be precise. And I didn't verify because your system didn't ask. And I definitely DID purchase the return insurance, as verified by your employee at the time. You guys are a bunch of keyboard warriors with a bad attitude and no integrity. Pathetic.

very expensive! it is still the same stretching that you can do by your OWN practical or resourceful stretching.

I contacted Castleflexx for details on their return policies due to being such an expensive product. I was having a hard time finding any details about the return policy on the website. Castleflexx: You have 30 days to return. Me: Any return fees for return: Castleflexx: Not if you include the redo insurance. Me: I have no idea what that is. Could you please answer my questions with a little more substance. This is giving me red flags to be frank. Castleflexx: I think we are not the right fit for you. Best of luck and feel better! Keep in mind these responses are the full email response. I see many red flags in this conversation! Not wanting to communicate the policy effectively and clearly is one major red flag. I would completely avoid this company. This probably the worst customer service I have received ever especially when I haven't even purchased it yet. If you Castleflexx stands by their product and believes in it I would think you would be more forthcoming about policies. AVOID AVOID AVOID Edit: So after I told them I reviewed them on Trustpilot I got a response back from the company. They literally threatened to get me fired from my job. These people are literally insane.

Never received the product, and I live in Atlanta where this is supposedly made and shipped from. Didn't have the option to request a refund - only a return. Very disappointed that I never received it, that a replacement shipment wasn't sent, and that this might have been a scam.

I wish I could offer more than one star, but the customer service is uniquely and appallingly bad, and I believe the company may be falsely claiming to offer multiple sizes when that is not actually true. I ordered the “Long” size, which is marketed as being designed for people who are 5’9” to 6’4”. When I received the device, it did not appear to be made for taller people, so I contacted the company to ask a straightforward question: what is the actual length of the “Long” device compared to the regular version? The response I received was nonsensical. I was told that if there was an “L” sticker on the box, that alone proved it was a Long. When I explained that I no longer had the box and reiterated my request for the measurements themselves, I was met with continued evasion. In total, I wrote six additional times asking for the physical dimensions of the Long versus the Regular, and not once did the company provide that information. Why would any legitimate company refuse to disclose the physical measurements of a device they sell? This was not a one-time oversight — it was a consistent refusal to share basic, objective information that any customer should reasonably expect to have before purchasing a product where size and fit matter. Eventually, they offered an exchange. But since they never disclosed the measurements in the first place, there was no way to know whether the replacement would actually be a different or more appropriate size. An exchange without sizing information is essentially meaningless. This experience has left me questioning whether the different “sizes” they sell are meaningfully different at all. Without disclosed measurements, customers cannot verify fit, compare options, or make informed decisions — especially when different sizes are priced differently. Refusing to disclose basic dimensions is not standard practice for legitimate consumer products and fundamentally undermines trust. Transparency here would take seconds. The continued refusal suggests either extremely poor customer service or that the sizing distinctions are largely arbitrary. Either way, this is a serious red flag, and I would not purchase from this company again.

Grossly overpriced product. Terrible and rude customer service. You can find products that will obtain the same results for $20.