Bet
I have not received the order.
I have not received the order. Bet Ellis 2630 Kousa Drive Winston Salem, NC 27106 336-918-5162 The charge has cleared my bank. This is my 2nd inquiry about the purchase.

Beard and Skin Care Products
Castlebeard (castlebeard.com) has 57 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Claim this listingShowing 8 reviews with 1 star · Clear filters
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I have not received the order. Bet Ellis 2630 Kousa Drive Winston Salem, NC 27106 336-918-5162 The charge has cleared my bank. This is my 2nd inquiry about the purchase.
Christopher N.
The product says plus size i ordered a 3x and it came in a small
Terrance A.
The shipping takes way to long, needed the outfit and it showed up 3 day to late to be worn, very disappointing.
Response from CastlebeardAug 22, 2025
Hi Terrance, we sincerely apologize for the delay. We are experiencing higher than usual delays at this time and will work to improve our shipping time ASAP.
James R.
Hi. I placed an order over a week and a half ago, and haven't received it. There's a tracking number but it has moved in over a week now. I'm starting to worry if I've been scammed or not.
Response from CastlebeardAug 22, 2025
Hi James, we sincerely apologize for the delay. We are experiencing higher than usual delays at this time and will work to improve our shipping time ASAP.
Ali
I ordered from this business, and they sent the wrong item. When I reached out to resolve the issue, they refused to provide a refund. Very disappointed with the lack of customer service and accountability—definitely would not recommend.
Response from CastlebeardAug 30, 2025
Hi Ali, We did not send the wrong item, as confirmed by several emails sent to you after you ordered. We also do not offer returns on personal skincare items as we do not accept them back due to health risks.
Connie K.
I paid for 2 days shipping and it still took over a week!!! Pissed! 😡
Response from CastlebeardAug 25, 2024
Hello Connie, We apologize for the delay in shipping, but we have no control over USPS shipping delays. Please let us know of any such delays in future so we can help track your order within USPS. Thank you.
daniel R.
I’m very upset because I ordered your product and you shipped it to a different state. I emailed you twice and you still have not contact me back. I’ve already ordered another set and still haven’t received it. Somebody needs to contact me because I am very just appointed spending almost $200. It’s not something to play around with.
Response from CastlebeardOct 13, 2022
Hi Daniel, We shipped your items to the correct address on your order. There was no mistake in your order shipping at all. We would have loved to correct the address if you had given us a heads up on time, we could have even reversed the delivery if we had information on time. Do let us know on time when you have issues so we can help you out! Thank you.
Jean M.
Did not receive it yet