CastivaroReviews of castivaro.com

Be aware! They accept returns but all returns must be directed to their facility in China , the shipping cost is more than I paid for .

I bought a hose connector from them. They stated it would fit all hoses. Myself having a standard size hose it didn't fit. I wrote to them and they said they will find solution and get back to me. They never did. When I wrote to them again they said even though they didn't reply it was now over 30 days. So no longer willing to help. Bad company.

I would give them one star only because I can't give less. They sent me a defective product with a battery that does not charge. Their solution was either for me to pay the return shipping costs or to accept a refund of only 30% of the purchase price. This is simply a scam.

I ordered a pair of “comfy” shoes. They arrived within time schedule. Unfortunately, one of shoes is too narrow. I asked Castivaro how to return them. I got info, that I need to send them back to China despite I got them from the UK address. In returns policy online there is NO WORD about necessity to send returned goods to China. I know this “discouragement” Chinese policy. Raising costs of postal service will eventually stop the customer from asking for return. It is scam in its pure form. Avoid these insolent scammers at all cost!

Goods arrived damaged, not surprising given the quality, marginally stronger then tin foil, they were bound to be dented, DO NOT BUY the trouser hangers 5 rungs that fold down flat to save wardrobe space. Cheap shoddy tin & plastic rubbish, advert make it look brilliant. Believe me its not. You pay to return them damaged or not or keep them & theyll give you 30% refund. Just DO NOT buy from this company, It is not a genuine professional outfit, its operating as it its someones shed and theyre just knocking out any cheap rubbish they can get away with.

Did not receive order confirmation after paying. Nothing!

Saw an Ad on Facebook from this company of a small fan that oscillates, has a night light and a magnetic remote control. I clicked on the Ad and was taken to the listing where the video still showed the fan oscillating. The description mentioned the night light but nothing about oscillation, so I sent an enquiry asking if they did oscillate. Received email confirmation that they do. The fan looked great quality and had great features according to the Ad so I purchased 3 fans, they weren't cheap but considering how they looked and the functionality it would be worth it. The fans arrived and to my disappointment did not oscillate, did not have a night light and no remote control.. Just 3 very cheap and tatty fans which were basically just a pc fan in a cheap plastic housing. I emailed them immediately stating the fans were not at all as advertised and so would need to be returned. They emailed back fairly quickly stating I would need to send the fans back to a Chinese address at my own expense! I replied stating they are in breach of the consumer rights act 2015 and that on their own website it states they would be responsible for return postage if the error lied with them.. Which it certainly did. I received no response, had to email after several days asking them to resolve the matter and waited a further 5 or so days before a response came back stating that my options were to send the items back at my own expense or receive a 30% partial refund. The fans are so low in quality that even a 50% refund would not justify the cost and as they do not have any of the mentioned features are not fit for what I need them for. Good job I made the purchase through Paypal and have opened a case against them. I will be reporting to Actionfraud and the financial ombudsman as well. Avoid this company