bill H.
Never got
Never got . Checked my wallet
Response from CasinoMaxJul 21, 2025
Hi Bill, thanks for your review, could you be more specific on what you mean by this? Thanks

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CasinoMax (casinomax.com) has 75 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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bill H.
Never got . Checked my wallet
Response from CasinoMaxJul 21, 2025
Hi Bill, thanks for your review, could you be more specific on what you mean by this? Thanks
Cardiojunkie
Deposited Bout 24000 Cashed out about 4000 Tells you all you need to know I gamble on many sites, this is by far the worst Go enjoy your bonus wins of 15 dollars while they swindle thousands in minutes... you can have 6 bonuses in a row and lose easily..i don't know how these sites get away with it
Response from CasinoMaxJun 25, 2025
Hi there, thank you for your review. I am very sorry to hear about your experience with our casino. Could you please provide your casino username and I will be more than happy to review your account and see if there is anything we can do to turn your experience around. Thanks CasinoMax
joel H.
Do not go here! I've been playing here for years with only 2 withdrawals made. I will deposit 50 dollars a week and 95 % of the time I will never even get over my deposit amount. I lose here constantly. Bovada I can win usually 40%-50 of my deposits. They will not take complaints seriously and just say it's bad luck. It truly has been a horrible experience playing here.
Response from CasinoMaxSep 30, 2024
Hey Joel! Thank you for your feedback and for being a player with us for the past 2 years! I am sorry to hear about your gaming experience with us, we strive to always provide the best for our players! To assure the integrity of our games, a certified Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's a spin of wheel, a roll of a dice or a hand of cards, in each event a RNG is utilized to ensure compliance with relevant standards. If you would like to provide your casino username I would be more than happy to take a look over your account and see if there is anything we can add to hopefully get you back to winning ways
Ronnie B.
I've given this casino a few deposits over the years and its always the same deal. Straight to zero. Just my honest review. The games seem unusually tight no matter what you play. I've been playing online for 25 years so I have a little experience. Further whats up with the 40x playthrough just for accepting a bonus? Real casinos don't do that. I guess we online players are dumb for accepting this BS.
Response from CasinoMaxMay 23, 2024
Hey Ronnie, thank you for your feedback, I am sorry to read about your experience with us. It is always disappointing when a player isn't satisfied at our casino. I am sorry to read luck hasn't been on your side also. Regarding our bonuses, they are a matter of personal choice and preference, and all bonuses will come with terms and conditions. If you choose not to use a bonus on your deposit, you can claim a 40% cashback once your balance is below $1. This cashback gives you a second chance at winning and comes with a 20x wagering requirement! As a gesture of goodwill, I have gone ahead and loaded on a $15 chip to your account Ronnie, I hope to see it bring you a win an turn your luck around. Thanks
Casino T.
The management at this casino franchise did something to me that was absolutely despicable. I haven't played here for quite a long time only because of something that this casino (or their processor) did and then turned around and blamed me for it. The type of player that I am I periodically shut down accounts for cool down times. Well, there was one time in which, during one of those cool down periods where I had shut the casino account down that the casino's processor tried to charge my bank a duplicate charge that they had already charged several months prior. Well when I contacted customer service about it I was instructed that there was nothing that they could do about it. And the customer service rep said after he inquired with their cashier and that the instructions were for me to dispute the charge because it was a mistake made by their processor that had affected many hundreds of customers across the real-time gaming footprint. So I did just that as instructed. Well when I went to reopen my account I was told by their manager that I could not reopen my account because I had a charge back ...notwithstanding I had made thousands of dollars of deposits for years across all of their brands without issue and the amount that had the issue due to their processor mistake was roughly only about $35 to $75. When I explained to him that this was a mistake of their processor (THAT THEY WERE AWARE OF) and their customer service agent instructed me to do as I did and that I was only following the casino customer service instructions he simply said the decision was made and disconnected the call. And then did close all of my casino accounts across all of their sister brands. Absolutely despicable behavior and to this day I still cannot log in! (Note: I do still have the evidence of the instructions from the CSR as stated above as well that was also ignored) jwoods03
Response from CasinoMaxApr 26, 2024
Hi there, thank you for your review. I am very sorry to hear about your experience with our casino and the inconvenience this has caused you. Could you please provide your casino username and I will be more than happy to review your account and get to the bottom of this. Thanks CasinoMax
Kenneth K.
Deposits are made to boost your VIP status to supposedly get silver status(faster withdrawls). All lies and garbage. I have over 20,000 in 6+ pending withdrawls. All have been weeks to a month since first submission. Complete scam. All these other good reviews are garbage as well. Probably someone paid to write these reviews.
Response from CasinoMaxMar 11, 2024
Hi Kenneth, I hope you are well. Thank you for your review, I am sorry to read about your issues with withdrawing - if you could please let us know your Casino Max username I will be more than happy to review your account and see what as happened. Thanks
Stephanie P.
I have over a hundred grand in winnings and I can’t get ahold of anyone in chat email nothing. It says deposit before I can cash out. It will let me put everything in. But I can’t hit the pay button. I do believe this is a scam. Totally. No question. And it’s a hell of a loss. But I’m not just letting it go. I’m reporting them. If anything. May even take it further.
Response from CasinoMaxJan 12, 2024
Hi Stephanie, I hope you are well, I am sorry to hear about your experience with us -I have sent a request that you provide us with some more details, if you could please do that then we can take a look as to why your payment is not going through Thanks
Charlene P.
Playing the games have been awesome! But the customer service is terrible! I went on chat twice and supposedly spoke with someone by the name of Janet and all she could tell me was go deposit $50 the next time she told me go deposit 30 more dollars because I was gullible enough to deposit the $50 especially with the winnings I’m supposed to be receiving. I’ve tried to call I’ve tried to email and again I’ve went back to chat and I cannot get a response.! it is the worst Customer Service I have ever encountered with any of the gambling sites I have played on and I’ve played on a lot and I’ve won a lot. This one definitely I believe is a total fraud and I will be reporting and I will be refunded what money I did pay. Especially After this so-called Janet person kept telling me to go put money on the account so that I could cash out my winnings because that’s the only way I could cash it out!
Response from CasinoMaxJan 12, 2024
Hi Charlene, I hope you are well, I am sorry to hear this experience, al though we do not have any customer service reps at this site called 'Janet' could this be a case of the wrong casino? I have sent a request that you provide us with some more details, if you could please do that then we can take a look into this matter more for you Thanks Thanks