Jamie
AVOID
I am currently contacting the regulators regarding Hotstreaks Casino due to the complete disregard they show for players with multiple needs. Their understanding of how to deal with vulnerable customers is shocking. This casino leaves those with additional needs in extremely vulnerable positions, failing to provide the proper support or guidance. The promotional content on their website is particularly harmful for problem gamblers, as they aggressively push addictive behavior without any real effort to mitigate the risks. Worse still, their staff is clearly undertrained, handling issues that should be escalated to management. Instead of prioritizing player welfare, they seem to prioritize revenue, only pretending to care for legal reasons. Being a responsible operator means upholding certain responsibilities, especially when you have a “safer gambling” team. Hotstreaks completely fails in this regard. They do not uphold their duties, leaving vulnerable players to suffer the consequences.



