Cash Time Loan Centers Reviews | Read Customer Reviews of cashtime.com

Cash Time Loan Centers Reviews | Read Customer Reviews of cashtime.com

Cash Time Loan Centers reviews

Showing 26 reviews with 3 stars · Clear filters

MARIAN S.
Jun 28, 2019
Frustrating that I was told at 10:30 I…
Frustrating that I was told at 10:30 I was next and it would be about 10 min., and it was about 3:40 PM before it was finalized. I appreciated the fact that after being told my deposit could take 3-4 business days, that it was deposited the next day.
Response from Cash Time Loan CentersJun 28, 2019
Hello Marion. Apologies that it took so long. We pride ourselves in delivering friendly and fast loans. We will pass along you feedback to make sure we keep it moving for you. Thank you for choosing Cash Time, and thank you for your valuable feedback. Best, Cash Time Loan Centers
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PHYLLIS S.
Jun 7, 2019
The only reason I'm giving a 3 today is…
The only reason I'm giving a 3 today is because I had to call more than 5 times to get to get an accurate place to go, I told the guy I got off at 630 but he wasnt listening and fail to tell me the place I was closest to closed at 6, he told me to catch another one before 7, but gave me the wrong cross streets (14 st and van buren), so a female finally answers and tells me its 12 street. I almost pass it because it's on 13 street. I get in the place and the girl tells me I have to go to the original place because she cant see my records and I don't have the title. I know my face went red at that point.Im just standing there trying to keep my composure. I've never had anyone be rude to me here and I'm not feeling well. So....She finally helps. It takes her over and hour. She has to come interrupt me from filling out the paperwork because she cant open the car. I have to turn the car on. She was confused because the miles were different than the original loan. Eventually she got over herself and was nice. Hell... I was tired from working loooong before she was. I'm sure of it. Anyway... I will never go anywhere except Camelback EVER.
Response from Cash Time Loan CentersJun 10, 2019
Hello Phyllis. We're very sorry for the confusion. We hate to see when things don't go as smoothly as they should. We are glad to see that we were able to help out in the end, and we appreciate your loyalty. Please don't hesitate to reach out if you need anything. Thank you for choosing Cash Time. Best, Cash Time Loan Centers
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SAMUEL H.
Apr 26, 2019
Third go around for a loan
Third go around for a loan and still not an increase and could take out new loan on top of old like a extension of additional funds and no discounts like I had the previous go rounds.
Response from Cash Time Loan CentersApr 26, 2019
Thank you for your loyalty, Samuel. We strive to deliver the best possible customer experiences, each and every day. We're glad that we were able to take care of you, but we apologize we were not able to get you more this time. We have passed your feedback on to the store management team to assist in ensuring your experience is exceptional moving forward. Best, Cash Time Loan Centers.
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ADRIAN V.
Feb 2, 2019
Decline the amount I requested.
Decline the amount I requested.
Response from Cash Time Loan CentersFeb 2, 2019
Hello Adrian. Thank you for your valuable feedback. Apologies that we were not able to get the you the full amount that you'd requested. We do everything in our power to provide as much assistance as possible. We strive to deliver the best possible service to all, and we hope that we can continue to assist you as needed.. Best, Cash Time Loan Centers
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LISA M.
Dec 22, 2018
Bait and Switch
The gentleman who processed my loan was great. My issue is with a coupon I received from Cash Time the last time I borrowed from them. When I paid the loan off they gave me a $50 Cash Reward Certificate for new or "former" Cash Time account holders. They would not honor it stating it's for a title loan only. However, NOWHERE does it say that on the certificate ! They only told me this AFTER I was done qualifying for the new loan and money in hand. So what was I supposed to do ? I believe this was very underhanded and just wrong ! I will pay this off in 2 months as I did last time and NEVER return to Cash Time. And it was NOT a "Personal Loan". I got a registration loan. It says NOTHING about those.
Response from Cash Time Loan CentersJan 4, 2019
Hello Lisa. We're glad that your service was excellent. We do apologize if there was any confusion regarding the $50 reward certificate. The certificates do state that customers obtaining a Personal Loan do not qualify you for the Reward Program. Some companies call it a registration loan and we provide the correct loan product when customers request. A registration loan is the same as a personal loan, both designed for our customers that own a car but do not own it outright or are still making payments on their vehicle. We in no way bait and switch. Our reward program is specific to title loans and is provided when a title loan is obtained and a certificate is presented. Again we're sorry if this wasn't communicated properly, we will let the team know to explain the program more clearly. Best, Cash Time Loan Centers
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C B.
Dec 18, 2018
Helped obtain a small loan but not the full deal.
Helped obtain a small loan, I initially applied because of the holiday ad, but after everything I came to find out that clicking the ad doesn’t guarantee you the deal because I was told you have to mention it. So I’m bummed about that for sure I could have used that little boos.
Response from Cash Time Loan CentersDec 18, 2018
Thank you very much for your valuable feedback. We apologize if there was any confusion. Many loan terms are different depending on duration, amount etc, so we can not assume that the promotional loans are the best fit for all. We do state on all ads on all channels that the customer must mention the ad or bring it with them to receive the promotion. Please let us know whenever you have a question or need further assistance. We look forward to assisting whenever possible. Best, Cash Time Loan Centers
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KEVIN S.
Dec 14, 2018
The loan process was ok but I mention…
The loan process was ok but I mention the add about no payments or interest for the first 30 days and he didn't give me the deal he just said my first payment was due on the 21st of December for 80.00 then I got a call from another person telling me my payment was going to be 117 every two weeks for 13 months the closest way my payment was going to be 83 every two weeks was the loan had to go for 26 months for a thousand dollars which is outrageous very dissatisfied with it
Response from Cash Time Loan CentersDec 18, 2018
Hello Kevin. We have forwarded your feedback to the general manager to review. We're very sorry for any confusion, and we want to make sure that you are well taken care of. We look forward to delivering exceptional service to you in the future. We very much appreciate your valuable feedback. Best, Cash Time Loan Centers
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PAMELA T.
Nov 17, 2018
I applied online
I applied online, it sent my application 26 miles from my home, when there is a location down the street from my home. It was very disappointing. I also used the bank account I check with, not my actual direct deposit account. Which is a shame because it limited me to a lower loan amount.
Response from Cash Time Loan CentersNov 19, 2018
Hello Pamela. We're sorry that your experience was not 100% satisfying. We do allow for an applicant to choose their location, or ask to be transferred if they prefer. Normally your application will go to your existing location, but may route somewhere different depending on how quickly we can help out. You also have the ability to choose the account you'd like associated with your application. We are here when you need us, we hope that we can keep things nice and easy for you in the future. Best, Cash Time Loan Centers
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