Michael S.
Low ball offer beware..
Listen to me? I along with many who gave them one star really they deserve zero star. Maybe a half star because they're shipping was fast and very secure. The rest? Lowball offer. If you don't believe me look at all the negative review. Positive review I really doubt. They ripped my tag I can't get a refund and they're not responsible. Say very clearly on the diamond ring merchandise not returnable if tag is ripped. They don't need to rip my tag really during appraisal. Other jeweler say the same thing. Either way put the tag aside okay let's just say who care oh well tag rip? Really the offer still so low I cannot believe myself. Cash for Gold USA and Cash for Diamond USA is the same company beware.... Read the review before you send in.
Response from Diamonds USANov 5, 2024
Thank you for sharing your concerns, and we're truly sorry to hear that your experience fell short of expectations. We understand how important it is to maintain the integrity of your item, including any tags, and want to assure you that we only remove tags when absolutely necessary to accurately appraise and authenticate each piece. In your case, the tag was carefully removed for this purpose and returned to you with your item. Our aim is to provide transparent appraisals based on industry standards, though we recognize that quotes may vary across jewelers and buyers. We genuinely appreciate your feedback, and we're committed to making improvements where possible. If there’s anything further we can clarify or if you’d like to discuss this further, please don’t hesitate to reach out.


