Casey's General StoresReviews of caseys.com

Your new wahoo ne store is the worst

The women’s bathroom, had curtains??? There were 2 stalls and one had curtains. The place looked messy, and a lot of things were out. TERRIBLE experience. I do NOT recommend!!!

Casey's, once known for their great pizza has lowered their pizza making standards at least in Ankeny, Iowa. Breakfast pizzas once had cheese sauce and we're delicious but after trying 5 stores in Ankeny....no sauce on any of them. They were the most dry blah pizza I've ever had. On top of that, the stupid "rewards cards" all the convenience stores are going to are just that....stupid. One more card I have to carry around with me everyday. Wake up Casey's, your losing a loyal customer and I don't speak for just me.

Very polite employees clean store only issue is the registers do not like reading cards in the gas pumps don't like to print receipts other than that pretty good

I get gas at the store in Elkhorn and signed up for the app several months ago. After all the money I spend there I've only earned $5 in rewards...I've had 1 good pizza and 1 awful pizza there (I ordered for a specific pickup time but they made it up 15 mins early so naturally it was cold by the time I got it). Yesterday I went inside to buy refreshments from their fountain selection which is a disorganized mess and inadvertently grabbed cups that are designated for the more expensive fruit slush drinks. No other cups were within reach of the drinks I poured and I wound up paying $6 more than I should have...This is always a crowded store which may explain the disorganization inside but there are other gas fill up options I intend to use going forward!

The management in Jenks OK is absolutely horrible in both stores. A word of advice, when you have a disgraceful manager like Connie Warden don't allow her to recruit...influence an train incoming managers. This is why employees keep leaving. This is from customers and former employees.

I ordered a pizza by calling the Hiawatha location. A beef pizza, I got a cheeseburger bacon pizza. I called back, they said they’d replace it. I called again, to the Hiawatha location and they said “no one picked it up.” I said, “ Why would someone pick it up, I had the first(wrong one) delivered?” They never said this wouldn’t be delivered, they never called to tell me anything when it wasn’t picked up. Jade, the manager( HORRIBLE CUSTOMER SERVICE SKILLS- NONE AT ALL) said we have no way to deliver it. Well I didn’t order my pizza via Door Dash, I don’t even have the app! So why would I know Door Dash did the delivery when I didn’t use Door Dash to order! This was very simply rectified: Jade or someone in her store should have delivered! I have never been treated so rudely and had NO RESOLUTION! I do NOT use Casey’s for anything except pizza when I don’t want to go out: I will NEVER USE THEM AGAIN! I’m 56 years old and this is HANDS DOWN the worse customer service I’ve ever had: there was NO SERVICE, NO true type of apology, and no offer to truly correct THEIR ERROR. The only answer was, “Logan was new…”. I don’t care who was new: he was rude when taking the order as he didn’t even say “Casey’s”. I had to confirm that when I originally called in the order…again WORST WORST WORST customer service I’ve ever had…and I am still having to pay for this! Jade did say, “you can contact Door Dash…”. Again, I DO NOT HAVE THE DOOR DASH APP! Why would I contact Door Dash when I called the Hiawatha, Iowa location for the order and delivery?!? Can I say agin how HORRIBLE THIS EXPERIENCE WAS ?!? NEVER AGAIN!

I live in Louisiana. The store is in another state. Someone made an account with my email. I explained to the customer service rep that I needed my account deleted and why. They responded they hate to see me go and to give them another chance. I explained I don't live there and won't ever shop there and I need the account deleted. They replied that they don't service "that request" for people who live in Louisiana and could not help me.