Cascade Designs, Inc.Reviews of cascadedesigns.com

Have a lot of gear they manufacture ànd supply, brilliant for replacement items. Great communication and very helpful. Highly recommend

Had pinholes in my Thermarest air mattress, although I used this air mattress carefully and only twice. Sent to cascade designs repair, came back, still slow leaks. Sent again, pinholes fixed. After some usages pinholes appeared again. They replaced the air mattress without any questions.

Sometimes I needs that extra efforts to make someone happy. My thermA-Rest neo-air was leaking and I couldn’t find that stupid leak. Even a local repair shop wasn’t successful. So I send a parcel to Cascade designs and asked for support. 2weeks later I cam back, unfortunately during my holidays and the driver of the delivery Service just ignored the infos, I gave in advance, how to handle this situation. After my mail to the employee of cascade it was checked and everything was cleared for the resending of the parcel with the deliverer and after a short while I have the replacement of my mattress in my hands. Thank you so much for that extra time and support.

Hello, I've a big fan of MSR gear and I have to say MSR/Cascade Design stand by the quality of their gear. Their customer service is fantastic (I worked with Steve). I will continue to shop with this company. Cheers, B.

As an outdoor enthusiast, I value high quality products. However, these products don’t last forever such as tents or inflating mattresses. On my cycling tour around the world, I’ve had issues with my MSR tent and Therm-A-Rest mattress. Both items I have been using many times for a few years. The customer service reacted promptly to my emails and sent replacement parts to given addresses. Knowing that I would receive support is crucial on long-term trips when you rely upon these products. The customer service is outstanding and I will surely buy further products in the future. Thank you so much for your support when I needed it the most!

It's the second time I've had the pleasure of dealing with these guys. Super helpful, and super quick response time

Quick customer service and good quality products.