Cascade Designs, Inc.Reviews of cascadedesigns.com

I still haven't heard back from Cascade after submitting a request three times now for repair on my Therma-rest NeoAir UberLite. The surprise here is that this pad was a replacement pad after the baffles blew out a year ago and they were super good about replacing it , under warranty, with a brand new one at that time. Now it's impossible to reach a human and when you click on any link that says "click here" to contact us, it goes to a page that says "OOPS! The page you were looking for doesn't exist". Their customer service now appears non-existent. Requests number: 00294169, 00296179 & 1377 (from a different customer service process on the website).

Crooks. Don't trust this company. false email address and everything is designed to be circular meaning no one there has a voice mail. Only a recorded message. They took 124.00 from me. No way to get it back. four flushers, modern day Baby Face Nelsons.

Completely ghosted by Cascade Designs Warranty/Repair department. Initiated a warranty/repair request 2 months ago for equipment I use often. Received an automated email response: "We respond to cases by email in the order they are received." It has been 2 months, no reply. Attempts to contact Cascade on the phone are a waste of time, automation directs you back to the website, messages left on the 1-800 # are never returned. Do not waste your hard earned money on MSR, Therma-A-Rest or Platypus, the warranty is useless.

What a crap service! You pay a lot of money for an item and you send it, and get zero response.

Placed an order for an MSR water filter for NC rescue team and found out the product was not up to standards, it didn't filter chemical or pesticides; so, I ordered a different one. Then tried to cancel the first order within 1 hour. and was told NO CANCELLATIONS AT ALL! And I would have to wait until I received it then return it AT MY EXPENSE! I WON'T EVER ORDER FROM THIS COMPANY AGAIN! Antiquated policies and POOR customer service! Doesn't answer emails! AVOID AT ALL COSTS--they cost me $27.69 to return the product by snail mail!

Not sure what some of the other reviews are referring too but this is hands down the worst customer service experience I have ever had. Zero response since my first email, now at the two month mark, sent multiple emails and nothing. Hubba Hubba tent pole is broken and I can't use the tent..... No matter how good the product is the customer service doesn't make the product worth it. I will buy another tent from some one that values it's customers.

Worst customer service i have ever experienced. Since they couldn’t fix a broken tent pole section (great tent! No complaints there) i ordered the stuff to DIY. Sent wrong part TWICE. Now it is impossible to contact them (no response). This is a $400+ piece of gear that is now useless

Purchased snow shoes from them several years ago knowing they could be repaired. When that need finally came, I emailed them 3 weeks ago. No response. I finally had to find a phone number which they don't want to put on their website. The person told me they had 9000 emails which is why they hadn't gotten back to me but they are moving their repair shop to Reno for cheaper labor and aren't accepting any repairs till late December. Soo basically I'm just going to have to buy new snow shoes for this year so Cascade Designs can save some money on labor. Never trust these big brands ever want to stand behind their products and provide the services they say they will. I'm extremely disappointed in MSR / Cascade Designs