Shaun L.
Unscrupulous Bidders
The staff, on the whole, were very polite and respectful...when you can get hold of them! The process only works when you get a garage with integrity that wins the bid for your car. In my case, I had made sure there every little scratch and bump was listed and everything was exactly as listed (in fact, as my car was almost fully spec'ed, I actually missed off a number of features, meaning it was actually more then listed). The winning bidder was actually over 10% higher than the next highest bidder. When the "collection" was arranged, someone turned up to inspect the car, absolutely no problems with that. It was only after that that the message came through that, as it's an expensive car to fix if there's something wrong, therefore they would then only be able to pay 25% less (less than we buy any car was quoting!). Obviously, in this case, the garage was hoping that, as the car was due to be collected, you would feel pressured to just take any offer he made (I didn't!). I managed to speak to staff at Car Wow that evening, and arranged to speak to them the next day, to work our the next steps. Here's where the next problem came. Having called at 9am, it was nearly 2pm before I manage to actually speak to someone (and that was only through being much pushier than I really like to be!). All this when I trying to re-arrange getting my car sold and trying to pick up my new car! When I did then talk to someone, things then went back to being polite, understanding and respectful, and we eventually accepted the offer from the second highest bidder, who then turned up on time, inspected the car and paid. In short, would I use them again? No, I don't think so. It sounds so tempting as you seem to be offered a higher value for your car, but are you really going to get that? You have to accept that it might not happen and when, like in my case, I had arranged to pick up my new car the following day, using the money I got for mine, it completely screwed me up. It's too high a risk, and Car Wow have little or no sway over the garages, and the chance of getting another unscrupulous garage trying to rip you off is too high. Other sites may offer you less, but it's guaranteed and instant, so I think my option will be choose that route in future.