Car ToysReviews of cartoys.com

Purchased a dash camera with an additional back window camera in October of 2024. The back camera never worked, and the system was never tested at time of installation. I went back to CarToys in Plano and the installer could not figure out what was wrong, so I was told the cameras needed to be replaced and he would have to order a new one and it would be back in one to two days. I called back in three days later and was told the new camera has not arrived, and not to call back in. CarToys would call me when it came in. I again waited over a week and no call. I reached out to CarToys 1-800 number and left a message and was told I would receive a call back in 24 hours. Never received a call. I then called CarToys in Plano and ask that the system be removed, and a refund given, and magically the new camera was in and had been in for five days. I went back to CarToys in Plano and the cameras were switched out and I was told it was good to go. Before I drove out of the parking lot, I accessed the cameras through the app and the rear camera did not work. I knocked on the service door and ask the installer to check the system again. He said," the blue light came on". The installer tested the system and found the main wiring harness was defective. I believe all this could have been avoided if the system was tested at time of install.

I asked the store to install a CD player in my car. They could only order 1. It was incompatible with my car (so they discovered). I paid for the CD player and the install. They would not take back the CD player and kept the money for the install. Terrible customer service. Will not go there again.

BEWARE! Car Toys on 2650 S Texas 6, Houston, TX 77082. My mistake is trusting this company to install a back-up camera, radio, and sound system to our C300. Invoice#09163WOZFFQ. They made a hole on the car’s firewall and the trunk to run the wiring for the system. Rain water dripped through the holes and flooded the inside of the car, short circuiting the wiring and burning the car’s ECU. We’re $9k deep into repairs and still going. We’ve reached out to the manager of the store and he has acknowledged, talked to our mechanic. and asked for pictures, video, and quotes which we have complied to. They have not replied as of this date.

I purchased a detail from their Parker, CO location. Nothing was done to the vehicle except maybe a quick dash wipe. It wasn’t vacuumed, the steering wheel and middle consoles were still trashed, even just basic trash was left lying on the seat. Waste of money and time. Stay away and use another service.

Second year in a row I tried to buy a remote start system. Vehicle 2011 kia sorento $229 remote start sale, install included. Well the first year I brought my wife's car in to get her a remote start and $229 sounds great. So I bring it in and go to buy the system. Well the $229 doesn't include the reciever. Another $100 but youve got to have it. Also it's a kia so another $250 in parts should put it at $569. Can't afford double this year so I wait. Next year comes around, I call in ahead of time with all the car info. $569 final price. Okay I'm ready this year. Show up again, well it's a $15 extra charge for the labor because now kias don't qualify for the sale install price. Uh what? Since when? Oh and now we want to charge an extra $100 in labor for the other parts you need as well. So now you want $690? I would find a company who will give you an honest price the FIRST time. I can't get these clowns to even give me their own price. When I called the salesman on the new fees he told me it was my fault for getting a quote over the phone because they want to see the car. It's the same car the first second and last time. He couldn't explain how he had a different price even though he never looked at the car and just entered the information I gave him. I don't understand what they're doing here but if their customer service is indicative of their work ethic and organization then would rather crush my toes with a hammer than try to do business with them. And if they can't get the details right I would never let them touch my vehicles. Multiple stores, multiple employees.

STAY AWAY from the Rockwall Texas location! The so-called assistant manager Arthur has to be without a doubt the worst Customer Service oriented Manager I've ever encountered. Always on his cell phone while you're trying to talk to him face to face. Never acknowledges anything as has NO clue what he's selling. No car audio experience at all. He's a real d...

They'll charge you three times what it should cost to do simple jobs. I had nothing but trouble from the Tacoma location. My personal favorite was the tech placing his razor blades on my leather seats. That was cute.

I had the same issue. I had to ask for $900 back. I have a newer Toyota, the Radio and GPS worked, but the GPS wasn't very good. So, I went to Cartoys asking for a unit with GPS and a receiver. They said try this unit and I said I will try it, but wasn't so thrilled about some features. They told me if I didn't like it they would take it out and put in something else. I paid a couple hundred up front a special harness. 2 days went by and I told them I wanted that out of my car, take it back and get me a unit I want. I would pay for what I need, Just get it. I hated that unit and they told me they would remove it and out another unit in. But they said it would take a few eeks to get one. A month went by, then and I asked them if I bought one myself and brough it in they would refund the money I paid for the first unit and install the 2nd unit. They charged me again and plus they refused to refund the first unit, after they took that unit back as per agreement. I was already in about $2,300, counting the new unit I brought them. Then they charged me another $100 for the install, and kept another set of wiring, documents and accessories I brough with the new boxed unit. I had to send a letter to the headquarters and ask for a refund of $900. They did refund me, but it was like pulling teeth out of a great white. They still have one of my sets of install accessories, one of the special conversion boxes used to install aftermarket headunits, plus the accessories used in installs. Which I had gotten in that box with the Headunit I Purchased on my own. PLus, as per my problem with the unit, the radio antenna is not working correctly. They blamed the area we were in, a large city, and said the radio signals are not good there. B. S. I am disabled and am really having a hard time and decided I would try a pro shop, and I can do a better job being disabled. They have these specials where they say free installs, but find ways to tack on lots of money. I don't mind paying for quality work, but they really don't know what they are doing. PLus they will charge you every chance they get. PLus they can't seem to be able to order parts, yet I can, and I am no one special. I am shocked that they are still in business. I had to go into my Alpine Car HeadUnit and fix the problems they made while in there. I took it partially out and fixed the powered antenna. I can now receive radio stations They never attached the 12v power to the Antenna amplifier on my Toyota. 41,00 Alpine with no radio reception, which I tried to explain to them for 2 months that the reception should have no problems at all, and they insisted it was the radio. They had the wrong wires hooked up to the wrong places! I will not even bother going back to tell them how to run their business, but they are going to end up in deep crap, I am shocked they are still in business!