Ben D.
Either priced wrong or dishonest on an item sold to them.
When my dad passed away in September, he left behind a good amount of instruments. One of which was an old Fender Bass guitar. When we took it to be looked at and find out an offer to sell it outright, we were told that it was worth $3500 and my mom was offered around $2500 for the bass, 2/3 of the value which we were told was their standard. We trusted their expertise and decided it was fair based on the value they said it was worth. A week later, I went back into the store to sell another item and saw my dads bass hanging for sale for $5,000. ($1,500 more than they said it was worth). Knowing that as a business they would potentially mark up an item in hopes to get a reasonable offer, I asked one of their lead guys “if you had a guitar worth around $3,500 what price would you start the sale at?” And was told “no more than $3,750 or so”. Which means that by their own admission, they are either 1. Selling a $3,500 bass for $5,000 (which they said they wouldn’t do) or 2. They weren’t honest about the actual value of the bass to both myself and my mom. If the value of the guitar was truly, say, $4,500, they rightly should have offered my mom around $3,000 or $500 more then they did. I was a huge fan of theirs and trusted the process. Sadly, we feel very disappointed in their transparency and valuation. Again, either they lied to me about how they price their items or they lied about the value. Neither of which sits right with me. :( If you’re looking to sell to them, I would just encourage you to go elsewhere.