Price
I visited for an aesthetics appointment…
I visited for an aesthetics appointment and was disappointed by the way I was spoken to on arrival. I arrived slightly early and used the pharmacy entrance, which I had used previously. Rather than politely explaining where I should wait, I was abruptly told to leave and use the consulting rooms entrance next door. This was confusing because the consulting rooms shutter was down and appeared closed, with no clear signage indicating where patients should go. I completely understand that arriving early does not mean I can be seen early. My concern was not having to wait, but the manner in which the message was conveyed. A simple, polite explanation would have made all the difference. The treatment itself was fine, but the customer service and welcome were disappointing and left a poor impression.
Response from Carter's Chemist N7Jun 3, 2026
Thank you for taking the time to leave your feedback. However, we believe this review may have been posted for the wrong business. We are Carters Chemist in Islington, and we do not currently provide any aesthetics services. As a result, you would not have attended an aesthetics appointment at our pharmacy. Additionally, we only have one entrance to our premises and do not have separate consulting room entrances, which further suggests that your experience relates to a different business. We are also an independently operated pharmacy and are not affiliated with any other branches or businesses that may trade under a similar name. We would be grateful if you could kindly review the business you intended to leave feedback for, remove this review from our profile, and direct your comments to the correct provider so that they can properly investigate and address your concerns. Thank you for your understanding, and we wish you all the best.