Jayde D.
really happy with the service and …
really happy with the service and consideration of Lachlan
Search for new cars and used cars at CarsDirect.com. Research cars and trucks by make and model, sell your used car, and get help with auto financing.
CarsDirect.com (carsdirect.com) has 169 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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169 approved reviews, newest moderated first
Jayde D.
really happy with the service and consideration of Lachlan
Jan G.
excellent service!
John B.
Went to buy a car there add was not true, very disappointed
Response from CarsDirect.comMar 15, 2017
John, it is our goal to provide accurate information to car shoppers during each stage of the car buying process, from initial research and car reviews, to new car MSRP and target price based on supply, demand, and market conditions. We allow car dealerships to advertise their inventory on our site in order to give customers multiple buying options. We are not, however, in control of the pricing of these offers.
Marty S.
Have bought cars from Cars Direct before with good results. Recently wanted to buy a Ford F-150 and got a price from them and then their dealer (Fiesta Ford of Indio Ca.) called and I went in to make the deal. When I got there they had added a premium to the vehicle and did not care a bit about cars direct. Not a good dealer for them to be associated with. They should know their dealers better.
Response from CarsDirect.comJan 3, 2017
Marty, thanks for the feedback and thank you for using our service to assist in several of your automobile purchases. As one of the longest standing new car buying services we strive to find dealers that will provide good results to our loyal customer base. I have forwarded your comments to our account services team for follow-up. Sincerely, CarsDirect
Eva
this company is a joke - I inquired regarding a refinance - I have received numerous calls regarding my pre-approval to purchase a new car??? this is a total violation of FTC lending rules / and it is highly illegal I tried calling them to ask them to remove me so I can stop the phone calls and the unauthorized inquiries on my credit report i ALSO ASKED FOR CONTACT TO THEIR LEGAL DEPARTMENT- i was sent numerous emails with the same information regarding financing a new car??? this company is in violation of Lending Laws
Response from CarsDirect.comDec 28, 2016
Eva, Our process is designed to get consumers multiple competing offers for new or used car financing within our network of dealers, we do not collect information for refinancing. On our auto loan quote request form page there are two links for those inquiring about refinancing. These links lead to a third party which offers quotes for refinancing. The form on our site is for requesting a vehicle financing quote from our network of dealers. Based on the information you provided in this form, we sent your information to a limited number of dealers within our network. When you completed the form, you consented to be contacted by the dealers as well as authorized third parties to run a credit check. If you would like the dealers to stop contacting you, either tell them so when they contact you, or contact them directly and request that they not contact you.
Kevin
good reviews & research. well done.
Jackie U.
I spent a lot of time on carsdirect.com selecting cars and options I wanted. I got really great target prices. However, I received so many calls and emails from dealers asking what I wanted and giving me prices way above what carsdirect.com listed. I called carsdirect.com to complain and ask if they sent these companies the information I gave them. I was told that it was just a referral service and a price to try to negotiate for the cars. They did not give the dealers all the information I had given them. It was just a waste of my time! I could have just called the dealer and requested the internet sales and gotten more information and not wasted all that time.
Tam
I really enjoy the deals CarsDirect posts. Found the best lease on my Prius from the site!