Cars.comReviews of cars.com

Cars,com deletes All of my reviews unless they are 5 star…appeals don’t work because they agree with themselves. Car dealers suck and so does cars.com

Horrible customer service (or lack there of). I listed my car on their site and within 10 minutes I was not able to sign back in due to the site “not recognizing” my credentials so I kept requesting a pw reset via the “forgot password” on their site which I never got an email for. I then emailed customer service for a MONTH requesting help with this issue and not one person bothered to get back to me.

Very picky to what you can write, as I left a honest review of a terrible experince in leasing a new car, but it was first censored then taken down, Other review sites had zero problems with it, :This a true but difficult rating for Bella Nissan in Pittsfield. I sensed a bad omen when Damian pretended not to know about the Nissan lease sales ads that are plastered all over Bella's website. It was a horror story that Damian didn't honor the lease price for a 2025 Altima. The first car I was taken to, looked at, drove around the lot was very nice, not a Nissan Altima, but a dream car I was ready to sign a lease. However, bait and switch Damian kept asking for more cash. Sign this and sign that. I clearly overpaid. I don't care. I no longer have a 16 year old rusted out Rogue that my enemies would leave notes on, would lose parts underneath the body as I was driving it. I have a new 2025 Nissan Altima. My old car finally exorcised out of my possession. Yup, the 2010 Rogue stalled often as if it had a mind of it's own. It was near it's demise and I had spent enough on it for repairs and reached my limit. Ok, so the long wait time episodes was suppose to wear me down. Damian was not focused with my transaction. Foreboding doom as what will Damian lie about next? Fuzzy math on how much my trade in was worth to them. I do not care. I have a new car. I no longer have to deal with that evil money pit. I did most of the leg work , not Damian or the heavy set lady in the showroom corner office. What exactly is dealer prep and documents fees? Really disappointed on that. I did Damian's prep. I did the lady in the corner office document retrievel. The corner office lady more concerned with her lunch order. Italian Sub with Mayo! (yuk). I did the work, I got the car inspected, I returned the old plates, I obtained the DMV excise tax information. Damian lied about "waiting for my insurance company to send him blah,blah,blah..." After 4 days and seems like 666 minutes I verified that Damian did NOT contact my insurance company. It took me all of 45 MINUTES to get the forms and have them sent to Damian's manager. If I did not do Damian's job, I would still be waiting for my new car. The heavy set lady in the corner office said she has now to work with "stupid" title. Really? How rude. It's a horror story that stays with you. It's a showroom that doubles as some kid's nursery and playpen. There was zero prep. work done by Bella. Heck, even the clock wasn't adjusted and the windshield wash reservoir was bone dry. Good Riddance to the 2010 Rogue. I have a new car.

Wrote a honest and important review on the terrible exp. my wife and I had just recently with buying a car at Crest Cadillac in Brookfield, Wi. We submitted it to Cars.com several weeks ago and they never contacted us back nor posted it! It appears they are just for sales and the car dealership's position and not on the side of the customer or buyer. Be aware

It literally says on their page: At Cars.com, we believe that transparency and integrity are important. To my opinion removing the interactive payment calculator and replacing it with static estimates and financing adds makes the site less useful for serious buyers, This change benefits lead generation not consumers. Transparency should mean better tools not fewer. Very disappointing downgrade of the platform.

Trying to sell car as a private party. Lots of inquiries but people are either not credible or total fakes. We actually arranged to meet to show the car but the person was a no show. Miserable experience.

No customer service at all. I cannot change the heading for my ad. Terrible, and dont use them. They are also fraudulent in that dealers own them. Do not trust them.

One creates a saved search to receive emails on cars within their chosen parameters. All emails contain cars waaaayyyyyy outside your search parameters. If I wanted those cars, I'd have included them in the parameters. Just too annoying to deal with