Car Rental ExpressReviews of carrentalexpress.com

BEWARE. SCAMMERS- BAIT AND SWITCH. My elderly parents came to visit me for a month after moving to Europe. They booked a car rental with Car Rental Express and paid with their travel credit card, which offers full rental car insurance. When they got to the pick up counter, the guy said they have to pay $2000 for rental insurance. I pulled up their card membership agreement and card benefit proof of primary insurance, which clearly states they have full, primary rental car coverage for up to 31 days outside of their domiciled country. Then he said, they have to get an international driver permit and a passport. They have a passport, but I told them that in the state of Florida an international driver permit is not a requirement for drivers from the country they're residents of. He then stated since they have a FL license (they do because they recently moved to Europe and their US ids are still valid), he's not going to accept anything and that I can add them to my personal car insurance and then they can use that as primary insurance. I don't have personal car insurance, so that would not work. He said this was all in the contract about the intl. permit etc, which it is absolutely not. I asked to speak to his manager and he said he is the owner so there is no one to speak to. I asked for his name, and he said "Phoenix." I asked for his last name and he said "That's all you need to know." and then hung up on me. They booked this car last night and the guy's saying they're out of the money they paid for it. This is a bait and switch business and they're trying to scam foreigners and the elderly into having to buy their rental car insurance. Looking at the reviews, they're all horrid. I'm sure any good reviews are just from the guy's buddies & employees. We're reporting the business to AG.

My reservation was scheduled for after 10:00 p.m. at MIA. They booked my reservation with a car rental company that closes before that time. The reservation confirmation document did not mention anything about the rental company’s closing hours. I tried calling both CRX and the rental car company (Saving Rental Car) before my trip, but there was no response at all. CRX mentioned that they close early at the airport rental location, and Google confirmed the same, so I thought I could still get the car by going there directly—but I was wrong. I am posting this review to warn others, as leaving families stranded at the airport late at night is not acceptable, especially when you don’t know what to do at the last minute. In the end, I had to pay much more than expected to rent a car at the airport.

Terrible shady business, the name doesn’t match the reservation. The location didn’t exist, when I called they stated Google hasn’t been updated. Wanted nearly $400 more and said they could offer random discounts. Never got the car or a refund. Terrible experience!

This was one of the worst experience in customer service I have ever experienced! Not only did they overbook so they gave my car to someone else but to top it off the agent was extremely rude and uncaring. It took me 3 hours to find another vehicle because it was spring break and I ended up paying 4 times more and what I expected to pay because it was last minute. Please don't waste your time with this company that's why they keep changing their name, but what they don't change is there bad ethics!!!

I used this company at DFW and they delivered a car with massive dna/orgy stains all over the back seat. When I said this was not acceptable they told me tough luck, no other cars available and dropped me off at the airport car rental center. All rental agencies were out of cars and when I did find one I had to pay the no reservation rates which cost me an extra $325 for the 4 day rental and 5 hours of misery. I would never use this company again anywhere. Their operators have no respect for their customers. Frank B