CarrentalReviews of carrental.com

I looked the reservation in my full name as per passport/driving license which was Phillippa XXX and paid with my credit card which is in the name I am known as Pippa xxx when collecting the car they would not accept the 2 different names and had to pay again for the car rental - in the rental office they accepted the Pippa Lawton for the payment!! they wont give a refund and customer support is absolutely terrible - be aware - its a rip off

Terrible company. They do not do what they say. Marlo the supervisor was rude and nasty. They screwed up my reservation dispite the fact that I inputted the info properly. Do not use the company. Buyer beware

I rented a car with Goldcar in Gran Canaria and had a very bad experience. According to their policy, the car had to be returned with a full tank. I refueled the car completely just 10 km before the airport and drove straight there. Despite this, the staff claimed the tank was not full — even though the dashboard clearly showed enough fuel for 800 km. The staff at the airport was rude and unhelpful. I was told that unless I went back to refuel again, I would be charged a €50 penalty. Since I was in a hurry to catch my flight, I had no choice but to accept the charge. I felt pressured and unfairly treated. I feel scammed, and I will never use Goldcar again. I strongly advise others to stay away from this company.

Be prepaid for a vehicle for Italy trip. We arrive and they don’t give us any car. We had to rent a car from another car rental company and now they won’t refund us for the car we prepaid for and never got. Stay away from car rental.com they are frauds and steal peoples money!

Going for a few days in Croatia, I did decide to rent a car. I did discover the hard way that this rental company has no car and is only a broker supporting crooks I did make the rental with Carrental.com which company addressed me to the Goldcar agency in Dubrovnik. With Carrental I bought a full coverage insurance to avoid the obligation to make a deposit of € 1,250.The cost was € 44.80. Arriving in Dubrovnik on the evening of April 07 2024, I have been cheated by the Goldcar people as they refused to accept the full insurance except if I made the € 1,250 deposit what is not usual practice when you have a full insurance. I could not accept that solution. The solution they had was very simple: buy our insurance and just make a €300 deposit. The full cost of this insurance was € 157.00 or € 102.20 more than my original insurance. When I returned the car, I declared that I had a small accident while reversing in a narrow street to make place for a truck coming in front. They requested a deposit of €62.50 to release the initial deposit of € 300 under the excuse that I had a small damage at a place where a damage was declared when I took the car. . According to the copy I have,, the full insurance provided in Dubrovnic had a waiver for any deposit. They did cash the € 62.50 deposit and refuse to refund it. I just received a picture showing that one week ago, the damage was not repaired.(July 17) I have been arguing with Carrental about the refund, but they refuse to accept their responsibility as the contractor for the rental and refuse to refund me the € 102.20 +€ 62.50.. They find as an excuse that I must handle the problem with Goldcar which in fact is a third party in the rental agreement we had

I have used airportrentals.com and rentalcars.com and never had an issue. Tried carrentals.com as they had a good rental price but then their terms and conditions were terrible - over double the cost of your rental for MANDATORY insurance. NEVER USE CARRENTALS.COM use others like airportrentals.

I advise people to book directly with car company, and avoid intermediates like carrental.com. i payed in advance what i thought was a competitive rate for car and insurance, only to find i had to pay additional insurance with the actual car hire firm, wiber, which made it a very expensive car hire. Having booked this so far in advance with carrentals, and paying way over the odds for my car hire, i was very disappointed with their service, they should be clearer what the total hire price is going to be.

Via carrental har vi hjemmefra lejet bil hos carwitz til afhentning i går 1/6 i Chania lufthavn . Lejet for en uge , betalt , pengene er hævet før vi tog afsted …men ingen bil og man kan ikke ringe dem op på telefon , den melder optaget uafbrudt . Har i dag talt ned en fra carrental som gjorde os opmærksom på at han ville lave en sag og bede om at vi kunne få vores penge tilbage men…han kunne intet love ….hmmmm vi har endda tegnet ekstra forsikring også , hmmmm mon carrental vil være dette bekendt og lægge navn til …. Svindelfirmaer … frarådes på det kraftigste og så bruge en dag på sin ferie for at ringe rundt 😡😡😡